Published by Gannett on Jun 18, 2024

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Why should I report an Issue with Tennessean: News & eNewspaper?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Tennessean Customer Insights

1. Hope an update is coming soon or I will cancel my subsctiptoon.Pathetic!! I am a long term Tennessean subscriber who is entitled to get this content at no additional charge but all of the sudden this app which I have had on my phone for several years will not let me login unless I pay for the content.

2. I know that newspapers are on the decline because of being on the go but with a digital version of the Tennessean they didn't cut down on information it got better, I have all of the different news from the national but when it comes to the Tennessean they cover the neighborhood, local, state and national.

3. Good job! G.DavisAbsolutely agree that as a paid subscriber continually being blocked from articles and being asked to subscribe is a deal breaker.

4. My prior review got deleted! Don't waste your money!I can't understand why the app is blocking me, a subscriber for over three decades, from accessing certain articles after I've logged in.

5. I've been thinking about thinking about ending my subscription anyway due to the high prices but this just about assures it.The app is a rip off and I've canceled my digital subscription while still in trial and they have continued to charge my acct.

6. A feature to turn off notifications or stories that are meaningless would be nice.This is what journalism should be written like with details stories with the way you are able to touch a link to previous stories about the subject.

7. Nice app but had to turn off notifications as it seems football is the only thing that goes on in Tennessee and I will never care about that.

8. It's especially irritating that there's not a login option on that subscription page.

9. No wonder the newspaper industry is going out of business.Whatever was done in the last update completely broke the app.

10. Articles will not load and I get the same no internet or wifi error seen by others.

11. I am ready to cancel my entire subscription.

Steps to Troubleshoot & Fix Tennessean Issues

1. Fix Tennessean Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tennessean: Restarting the app will resolve most errors.
  2. Update the Tennessean App. Here is how:
    1. On Android goto PlayStore » Search for "Tennessean" » Open Tennessean: News & eNewspaper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tennessean » click "UPDATE".
  3. Clear Tennessean: News & eNewspaper app cache: Clearing cached data will force your app to retrieve the latest data directly from Tennessean servers.
    1. On Android, goto Settings » Apps » Select "Tennessean: News & eNewspaper" » click Storage » click "Clear Cache".
  4. Check Tennessean app permissions. If any of these permissions required to use your device's features are disenabled, Tennessean might not work.
  5. Uninstall and reinstall Tennessean. If nothing else has worked, completely uninstall Tennessean then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tennessean not working


2. Fix Tennessean Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tennessean be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tennessean not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tennessean may not be able to connect to the Internet when running in the background.

Reported Issues