Contact The Tennessean eNewspaper Customer Service

Why should I report an Issue with The Tennessean eNewspaper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gannett to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It won't change editions no matter which edition I select.Miss the print, but the app is convenient.The platform and available info is great.

2. I read the paper first thing every morning.This is great! No pop-ups, no videos that start playing advertisements, no audio starts playing that is hard to turn off.

3. As of today (Saturday), they have discontinued a Saturday print edition and are directing all former print subscribers to the e-edition.

4. Hope all you former print subscribers are ready to join the rest of us for a terrible app that crashes regularly.It's time to rework this app.

5. I enjoy the instant access to the paper via the app, but you should consider some upgrades to enhance the experience.

6. On the phone it takes three steps even though I mark remember my choice.The Tennessean is my favorite way to stay informed.

7. I've tried to select todays edition about 10 time and all I get is yesterdays edition.

8. And then on a separate app you get all the latest breaking newsThe navigation buttons are too small and I would prefer that they stay visible.

9. Also it can be a problem viewing and reading at peak times which I assume is due to not enough server access.Still sucks.

10. 2 papers a week plus access digitally does not equal a good deal.

11. On a desktop it loads the paper in one click on the blue arrow in the email.

1. Fix The Tennessean eNewspaper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Tennessean eNewspaper: Restarting the app will resolve most errors.
2. Update the The Tennessean eNewspaper App. Here is how:
   1. On Android goto PlayStore » Search for "The Tennessean eNewspaper" » Open The Tennessean eNewspaper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Tennessean eNewspaper » click "UPDATE".
3. Clear The Tennessean eNewspaper app cache: Clearing cached data will force your app to retrieve the latest data directly from The Tennessean eNewspaper servers.
   1. On Android, goto Settings » Apps » Select "The Tennessean eNewspaper" » click Storage » click "Clear Cache".
4. Check The Tennessean eNewspaper app permissions. If any of these permissions required to use your device's features are disenabled, The Tennessean eNewspaper might not work.
5. Uninstall and reinstall The Tennessean eNewspaper. If nothing else has worked, completely uninstall The Tennessean eNewspaper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Tennessean eNewspaper not working

2. Fix The Tennessean eNewspaper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Tennessean eNewspaper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Tennessean eNewspaper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Tennessean eNewspaper may not be able to connect to the Internet when running in the background.