Contact UNDOK Customer Service

Why should I report an Issue with UNDOK?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Frontier Smart Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No chance of a firmware update to correct this? Seems little point in investing in a newer model if the technology is so unstable.Great App allows me to have full control of my smart Radio without needing to ever touch my radio including a mute feature which is essential.

2. Why do these people "upgrade" apps and they are then rendered useless? Unbelievable!This app is really annoying, it connects my two Ruark speakers then I somehow lose the control then it can take a full new setup or wait a couple hours till they come back again.While the app is sleek and effortlessly helpful, it often fails to pick my Roberts Stream94L.

3. However could do with a update as sometimes when switching radio on from the app there is no sound despite the volume being set.This app was really good when I first got my Roberts Radio 18 months ago but is now useless as it cannot find a WiFi signal.

4. But now the BBC Radio streams I frequently use (Radio 4 mainly) simply refuse to play at all on my Auna internet radio.

5. Fine on my smartphone though... EDIT: Undok responds that "older radios" cannot play the streams currently available from the BBC.

6. Even the Roberts can do this on it's dire interface! Via Undok you can only scroll 10000s of station names in alphabetical order (I've never even made it to A).

7. Thanks for staying on top of it Frontier so that this app can improve even more, work with VPN.It found my new Evoke Spot immediately and it works perfectly.

8. It now can't find my Evoke Spot.It works just about but doesn't give any station search option.

9. My Auna radio is less than 3 years old.

10. Artist, song title, volume adjustment and on/off standby done remotely.

11. Heartbreaking experience for one who uses it often.Keeps dropping devices which have been added.

1. Fix UNDOK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UNDOK: Restarting the app will resolve most errors.
2. Update the UNDOK App. Here is how:
   1. On Android goto PlayStore » Search for "UNDOK" » Open UNDOK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UNDOK » click "UPDATE".
3. Clear UNDOK app cache: Clearing cached data will force your app to retrieve the latest data directly from UNDOK servers.
   1. On Android, goto Settings » Apps » Select "UNDOK" » click Storage » click "Clear Cache".
4. Check UNDOK app permissions. If any of these permissions required to use your device's features are disenabled, UNDOK might not work.
5. Uninstall and reinstall UNDOK. If nothing else has worked, completely uninstall UNDOK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UNDOK not working

2. Fix UNDOK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UNDOK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UNDOK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UNDOK may not be able to connect to the Internet when running in the background.