Published by State Bank Group on Sep 30, 2024

Report an issue with SBI Rewardz.
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Why should I report an Issue with SBI Rewardz?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of State Bank Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SBI Rewardz

1. These partner stores include Lifestyle, Trends, Reliance Retail, Globus, Nature’s Basket, GRT Jewellers, Prestige, Lenovo, Lotto and many more prominent retail brands. - Redeem reward points across multiple options like Mobile & DTH Recharge, Gift Vouchers, Offers, Hotel & Flight booking and many more available on SBI Rewardz application.

2. SBI Rewardz has partnered with leading airline carriers such as Air India, Indigo, Spicejet, Go Air , Vistara Airline, and others to book your flight tickets across the globe using your Reward Points.

3. SBI Rewardz has partnered with leading bus service providers such as Gujarat Travels, Paulo Travels, Bhagyalaxmi Travels and others to book your bus tickets using your Reward Points.

4. Instantly purchase e-Gift vouchers of Flipkart, Amazon, Croma, Myntra, Gaana, cult fit, Makemytrip, Yatra, Nykaa, Puma, SonyLiv, Zee5, Swiggy, Ola, Uber and many more brands with your Reward Points on SBI Rewardz app.

5. SBI Rewardz app has an extensive collection of products in diverse categories across Electronics, Home & Kitchen, Personal Care, Stationery, Clothing, Gifts, Books, Jewellery, etc. which you can shop with your Reward Points.

6. SBI Rewardz app has exclusive offers on Entertainment, Fashion, Lifestyle, Food, Travel, Electronics etc. where you can shop with your Reward Points and also get the Amazing deals from your favourite store.

7. SBI customers can also earn EXTRA Reward Points by using their SBI Debit Card at 8000+ partner stores.

8. You can recharge your mobile using Reward Points instead of money.

9. Stay entertained using your Reward Points.

10. Recharge your DTH services from Tata Play, Dish TV, Videocon D2H, Sun Direct TV, Reliance Digital TV and other DTH connections available on SBI Rewardz.

11. You will find a host of network providers on SBI Rewardz including Airtel, Vi (Vodafone & Idea), Reliance Jio, Idea and more.

SBI Rewardz Customer Insights

1. Cannot get more worst.Why amazon prime membership offer is not working! Always shows message " something went wrong please try later " can't you correct it or you are not interested in giving the offerVery bad experience, my reward points show transaction failed too.

2. So u decide whether security of ur phone is important or this app is important?? Good luckI purchased an Amazon gift voucher worth 2000 with some points and the rest with cash from my card.

3. Worst.Worst app.. I try to redeem my points through recharge but i have shorteg of some point so i use my debit card for pay.

4. If this app is made to steal from people so blatantly, shame on you.I was doing an airtel recharge of 479.. I have already 100 something in app then I paid 366.50 via my atm card but it's all not showing in transaction history.

5. need multiple trials to redeem points.. This app ask us to disable devloper options, but enable it for security reasons, for eg.

6. It shows payment was successful but I didn't get any msg from my operator but the points and money was debited from my account.

7. But the recharge was not done plz do something.Nothing works properly... every time I try to recharge my mobile with points, app gets blank white... nothing happens .

8. Cannot redeem my points even buying a high value voucher.

9. Even your SBI Card app don't works properly...soooo irritatingDoesn't have bill pay option, which it keeps showing as coming soon from so many years.

10. My money along with my points were deducted.

11. No confirmation messages, no gift card, no nothing.

Steps to Troubleshoot & Fix SBI Rewardz Issues

1. Fix SBI Rewardz Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SBI Rewardz: Restarting the app will resolve most errors.
  2. Update the SBI Rewardz App. Here is how:
    1. On Android goto PlayStore » Search for "SBI Rewardz" » Open SBI Rewardz » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SBI Rewardz » click "UPDATE".
  3. Clear SBI Rewardz app cache: Clearing cached data will force your app to retrieve the latest data directly from SBI Rewardz servers.
    1. On Android, goto Settings » Apps » Select "SBI Rewardz" » click Storage » click "Clear Cache".
  4. Check SBI Rewardz app permissions. If any of these permissions required to use your device's features are disenabled, SBI Rewardz might not work.
  5. Uninstall and reinstall SBI Rewardz. If nothing else has worked, completely uninstall SBI Rewardz then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SBI Rewardz not working


2. Fix SBI Rewardz Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SBI Rewardz be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SBI Rewardz not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SBI Rewardz may not be able to connect to the Internet when running in the background.

Reported Issues