Contact Fender Tone Customer Service

Why should I report an Issue with Fender Tone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fender Digital, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fender Tone® is the ultimate companion app to the Fender® Mustang™ Micro Plus, GTX, GT, and Rumble™ Stage/Studio amplifiers.

2. Fender Tone® connects wirelessly to your amp so you can edit your sounds in real-time from across the room, backup & restore your presets to the cloud, or audition and download thousands of tones created by Fender’s community of players and artists. • Edit, save, and play in real-time through your connected Mustang™ Micro Plus, GTX, GT, or Rumble™ Stage/Studio amp. • Intuitive interface & responsive design for easy editing. • Endless sound tweaking for your Mustang™ Micro Plus, GTX, GT or Rumble™ amps. • Search, browse and download presets from the Fender Tone® community. • Discover presets by well-known artists & players created exclusively for Fender Tone®. • Create your own custom tones and share your presets with others.

1. Want to change your signal chain so your modulation comes before the reverb on a patch becuase you're going on after this next band? Need to add that patch to the updated set list you were just texted on the way to the gig? Unless your connected to the amp you cant do any of those things.And now it's back to not working again.

2. Fender, doesn't this mean my Internet must be connected if i can see new tones?? I suspect something is wrong on the server side.

3. On the support site fender recommends not to use both! So you guys sell a product that can do 2 things, then you recommend to use only 1 because otherwise does not work well.

4. bravo, fender engineers.I've tried Fender Tone on both Apple and Android devices, and the difference is night and day.

5. I have confirmed my internet connection via other apps not to mention the fact that I can load the tone list.

6. It also requires storage permissions to load presets to your amp, even though they should never need to touch your phone, especially on a WiFi connected amp.

7. Thanks for the support Fender!First time using it and already running into problems due to the app.

8. The Fender Tone app is a great idea- especially when it's working!Idk, maybe it's just me or my amp (Mustang GTX 100).

9. Please ensure you are signed in and connected to the internet." I get this when attempting to try or add a new tone (like others).

10. I'm not even that concerned about what's happening with that data, but I only use this app once or twice a month and don't want it eating battery.Bluetooth stbility is unreliable.

11. My recommendation: if you get a Mustang GT amp, get an Apple.What's with the permissions? It seems that they are hard coded in, as I can't connect to my amp unless I give it location permissions at all times, just while using the app isn't enough.

1. Fix Fender Tone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fender Tone: Restarting the app will resolve most errors.
2. Update the Fender Tone App. Here is how:
   1. On Android goto PlayStore » Search for "Fender Tone" » Open Fender Tone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fender Tone » click "UPDATE".
3. Clear Fender Tone app cache: Clearing cached data will force your app to retrieve the latest data directly from Fender Tone servers.
   1. On Android, goto Settings » Apps » Select "Fender Tone" » click Storage » click "Clear Cache".
4. Check Fender Tone app permissions. If any of these permissions required to use your device's features are disenabled, Fender Tone might not work.
5. Uninstall and reinstall Fender Tone. If nothing else has worked, completely uninstall Fender Tone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fender Tone not working

2. Fix Fender Tone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fender Tone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fender Tone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fender Tone may not be able to connect to the Internet when running in the background.