Published by Signal Lab on Nov 7, 2024

contact Thunder VPN - Fast, Safe VPN Chat with our AI-based Thunder VPN Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Thunder VPN?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. THIS ONE WORKS GREAT THO!!! I'm happy with how easy it is and the selection of countries it has is decent too.I've been using this for a little while now and I've noticed a few things... it does work, I've tested it and the ip addresse does change and even changes when you pick a different location.

2. I'm looking for a different free VPN now with less intrusive ads.I've only been using Thunder for about a week.

3. I absolutely recommend Thunder for everyone needing a VPN (which is EVERYONE, let's be real!) Thanks, Thunder; you guys rock!!I like this VPN in general, but it seems that every time my cell phone goes to sleep the app disconnects.

4. Only bad thing is there is no kill switch but for free part time use for tasks it is great and very stable.

5. Stability, plus privacy and protection is king these days! Thunder also keeps NO logs, which is extremely important for privacy.I have the free version.

6. To turn on the VPN, you press a button, and that is it! It automatically chooses the server with the strongest connection possible, and you can choose a different server if you choose.

7. What I don't like is that it doesn't have a feature that let's it auto open when the device first boots, and it doesn't stay connected after the device in inactive for a few minutes.

8. I've only been using Thunder VPN for a day, and I'll definitely pay for the additional features if it continues to perform so excellently for another day or two.

9. I don:t know if this is a new VPN or what, but the different locations don't appear to be blacklisted and work for evading geo locations better than my paid VPN.

10. Thus 4 stars due to mind rape.All ads I've seen are skippable from the first second, so you aren't waiting 30 seconds to click a button.

11. Great app, there is no need to pay for a VPN when you have this free, amazing solution.App used to be great and ads weren't bad, some that I was interested in too.

Steps to Troubleshoot & Fix Thunder VPN Issues

1. Fix Thunder VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Thunder VPN: Restarting the app will resolve most errors.
  2. Update the Thunder VPN App. Here is how:
    1. On Android goto PlayStore » Search for "Thunder VPN" » Open Thunder VPN - Fast, Safe VPN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thunder VPN » click "UPDATE".
  3. Clear Thunder VPN - Fast, Safe VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from Thunder VPN servers.
    1. On Android, goto Settings » Apps » Select "Thunder VPN - Fast, Safe VPN" » click Storage » click "Clear Cache".
  4. Check Thunder VPN app permissions. If any of these permissions required to use your device's features are disenabled, Thunder VPN might not work.
  5. Uninstall and reinstall Thunder VPN. If nothing else has worked, completely uninstall Thunder VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Thunder VPN not working


2. Fix Thunder VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Thunder VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Thunder VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Thunder VPN may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Deivid Stefano Junho Ribeiro

Dear sir is not working I like to cancel the subscription .. the money is been debited from my account today Cold you please issue a refund..thank you for your attention .Regards

— 1 year ago by Will

I've tried to cancel my subscription through android, I looked at Google play subscriptions and it's not there, I want to cancel now

— 2 years ago by Duku Joseph

Cancel VPN subscription

— 2 years ago by Duku Joseph

The thunder VPN refuse to open so. I want to cancel the subscription

— 2 years ago by Asad Javed

My free trial of Thunder VPN is expiring today and I don't need it anymore so I want cancel the subscription and please issue the refund as I no longer will be using the vpn

— 2 years ago by Jorgina Mewa

I want to cancel my subscription, I don’t need VPN

— 2 years ago by Bem pabunan

Please i want to Cancell of subscription of thunder vpn

— 2 years ago by Dorothy Hardy

I want to cancel my subscription

— 2 years ago by Sarah

Account deletion request

— 2 years ago by Osvaldo A Fernandes

Dear sir is not working I like to cancel the subscription .. the money is been debited from my account today .. Cold you please issue a refund.. and could you please cancel as well another free trial subscription ..come up today .. thank you for your attention .Regards

— 2 years ago by Osvaldo A Fernandes

Dear sir is not working I like to cancel the subscription .. the money is been debited from my account today Cold you please issue a refund..thank you for your attention .Regards

— 2 years ago by Vikram

HELLO THUNDER VPN TEAM I HAVE FACING PROBLEM IN MY VI SIM FOR UNLIMITED INTERNET VPN IS NOT CONNECTING THERE SHOW ONLY TRY AGAIN LIKE THAT NOT CONNECTING I DO ALL TRICKS BUT NOT CONNECTING PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE THANKS TO THUNDER VPN TEAM

— 2 years ago by David O'Gorman

My app says only free but I paid a yearly subscription on June 11th 2022? Please restore my account.

— 2 years ago by David O'Gorman

My app says only free but I paid a yearly subscription on June 11th 2022? Please restore my account.

— 2 years ago by Assel

I paid for the subscription and the app doesn’t work. I’ve pressed on purchase restore, it says app renews on Sep 3 but that is it. It happened for the second time now. That’s incredibly frustrating

— 2 years ago by Amer Reiz

I didnt think it would charge me 59 dollars all of a sudden, i thought it was a monthly thing, can i please cancel the subscription and get a refund

— 2 years ago by Valston

Issues during using contact me 8217684219

— 2 years ago by Valston

My issue in thunder vpn

— 2 years ago by Ricsan Jamili

thunder vpn

— 2 years ago by Phillip Blake

I tried to unsubscribe but wasn't able to get it done until today. I'd like to get a refund if possible

— 2 years ago by Nouriadeh

I downloaded by mistake the thunder VPN. Please make sure to cancel my subscription. I have not used it.

— 2 years ago by harinder singh

Sir cancel my weekly plain of 180 rs and also send my refund because you activate my plain even i canceld my plain you activate my plain plz cancel my plain.

— 2 years ago by Tumusiime Robert

Free servers don't provide free internet. I have to use data for internet to work. If I buy annual plan or monthly, will I have, access to Internet without buying data from service providers? Will I be able to use zoom undisturbed by connections? I mean, by thunder alone, without WiFi or data subscription. Look forward to your reply

— 3 years ago by Barbara Egolf

I would like to Cancel my Account please

— 3 years ago by Abhishek Dutta

I want to cancel the subscription

— 3 years ago by nakitende prossy

I want to deactivate vpn

— 3 years ago by nakitende prossy

I want to cancel my subscription on vpn i did ot accidentally

— 3 years ago by Marisa Paridan

please cancel my subscription, it has and always been a fraud, it will work for sometime or few days and after it will be back to a basic subs again even long way before the expiry of the monthly subs.. just like now, i have renewed my sub on january 8 and not the app is telling me to updgrade dispite the existing subscription, its a waste of money. seller: A9BV464VA6 ORDER NO. MMW7QVY0SQ U HAVE DONE THIS THE FIRST TIME AND AGAIN NOW.. PLEASE JUST CANCEL AND CANCEL THE SUBSCRIPTION AND WILL NEVER EVER USE YOUR APP AGAIN EVEN FOR FREE THANK YOU

— 3 years ago by Shams Khattak

Dear sir ! Now i am on 3 daysfree trail before start my paid subscribtion please cancel my subscription

— 3 years ago by Robert Purvis

Would you cancal my free trial

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