Contact HeyJapan Customer Service

Why should I report an Issue with HeyJapan: Learn Japanese?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EUP Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Overall it's great for practice, but you'll need to get explanations elsewhere like tokini Andy or Genki.This has a lot of lessons that you can learn over time if you are going to be staying in Japan for a while or if you just want to watch anime without reading the subtitles! I definitely recommend it for beginners like me, especially if you need it for a friend or conversation online.

2. It offers many features that Duolingo doesn't, such as speaking practice, stroke practice for both kanji and kana, flashcards, flagging words you want to review, and theory/word explanations.

3. Otherwise, it's cute and the lessons are good.I really want to like this app! However the sound of the character pronunciation is super quiet and very difficult to hear even with my volume all the way up.

4. No ads so far.EDIT: They changed it so you can get a full score on lessons while skipping speaking exercises, so that's much better.

5. Definitely worth the price for the full course.Decent app for learning Japanese, but know this.

6. they give you lessons in vocabulary and grammar, as well as options for different words for informal or more polite speaking.

7. I paid for the full version and have been using it for 3 weeks now as a supplement to my book learning.

8. Much better than Duolingo.One of the best Japanese learning apps that I've tried so far.

9. After the beginner and early lessons it becomes quite apparent that this app was not created by people with a firm grasp on English.

10. It's an ok app, but could be betterOf all of the Japanese learning apps I have tried this one is by far the best.

11. Original review: It is annoying that it keeps recorded audio from speaking exercises and sends it to Google.

1. Fix HeyJapan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HeyJapan: Restarting the app will resolve most errors.
2. Update the HeyJapan App. Here is how:
   1. On Android goto PlayStore » Search for "HeyJapan" » Open HeyJapan: Learn Japanese » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HeyJapan » click "UPDATE".
3. Clear HeyJapan: Learn Japanese app cache: Clearing cached data will force your app to retrieve the latest data directly from HeyJapan servers.
   1. On Android, goto Settings » Apps » Select "HeyJapan: Learn Japanese" » click Storage » click "Clear Cache".
4. Check HeyJapan app permissions. If any of these permissions required to use your device's features are disenabled, HeyJapan might not work.
5. Uninstall and reinstall HeyJapan. If nothing else has worked, completely uninstall HeyJapan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HeyJapan not working

2. Fix HeyJapan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HeyJapan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HeyJapan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HeyJapan may not be able to connect to the Internet when running in the background.