Contact Koala Sampler Customer Service

Why should I report an Issue with Koala Sampler?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of elf audio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Midi support works great, but dang near everyone has some kind of gamepad lying around so using buttons to trigger samples and joysticks for effects would be super neat if that ever becomes possible.

2. Trimming may be an issue because when editing samples it's a little difficult when you need to be precise but that's on me to master if you have to pull what you're looking for in the middle of something and you don't trim it exactly on time it will never be on time.

3. If you want a user-friendly instrument + sequencer but don't like the idea of using prebuilt instruments, this is the app you need to get.This app legit gets better and better every time I open it.

4. Basically the closest thing to an SP 404 mobile is gonna get for 5 bucks.The accessibiity makes this app amazing! Its one of the best interfaces i have ever seen in 25 years in the music industry .

5. I hope there's some update to help the latency on Chromebook in the future.This is my favorite music production app so far for ios or Android.

6. So many hours were lost trimming a sample and saying it's still not right but that's part of the work.This is a very good example of quality software.

7. It isn't full of features, but it is so well designed that with the small amount of tools and effects, you can create endless sounds with ease.

8. A move tool in the sequencer would be great, it can be tough to move a lot of notes at once.Incredibly intuitive and easy to use.

9. A few things I'd love to see is the ability to move a sample to another pad instead of only being able to copy it.

10. I'd love to have the ability to select multiple pads and be able to adjust the pitch or volume etc on all at once.

11. Developers totally included my suggestion of multiple FX at a time in the live Perform mode and I can't say enough.

1. Fix Koala Sampler Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Koala Sampler: Restarting the app will resolve most errors.
2. Update the Koala Sampler App. Here is how:
   1. On Android goto PlayStore » Search for "Koala Sampler" » Open Koala Sampler » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Koala Sampler » click "UPDATE".
3. Clear Koala Sampler app cache: Clearing cached data will force your app to retrieve the latest data directly from Koala Sampler servers.
   1. On Android, goto Settings » Apps » Select "Koala Sampler" » click Storage » click "Clear Cache".
4. Check Koala Sampler app permissions. If any of these permissions required to use your device's features are disenabled, Koala Sampler might not work.
5. Uninstall and reinstall Koala Sampler. If nothing else has worked, completely uninstall Koala Sampler then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Koala Sampler not working

2. Fix Koala Sampler Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Koala Sampler be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Koala Sampler not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Koala Sampler may not be able to connect to the Internet when running in the background.