Contact Running | Down Dog Customer Service

Why should I report an Issue with Running | Down Dog?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yoga Buddhi Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The most noticeable is that after it tells you to increase the incline it may tell you to raise our lower the incline, but the label stays as saying there should be an incline.Love Down Dog apps, but this one doesn't do it for me.

2. I'm just starting out and tried level 1 endurance and it was really hard, probably couldn't have done it 3 weeks ago when I started running again.

3. I'm not sure how they expect someone that is just starting to run (and is out of shape) to be at this level to begin with.I hate intervals, but this app is a good way to avoid my common pitfalls.

4. I made sure to select the Beginner level yet the instructions had speeds averaging 5+ mph and sprints of 8+ mph.

5. I did intervals with other Apps and they were clearly better for Beginners and workouts for 30 min.

6. And it routinely skips sections this is only worthwhile if you stay indoorsI went for a run with the App and chose a workout for 30 minutes for Beginners focus 'Speed'.

7. I do like that it tells me how my breathing should be at each stage of an interval, but the voice cues don't match what's on the screen and it gets confusing to follow along, nevermind that I was absolutely WINDED trying to keep up.

8. I'll stick with my other running app.I love the Down Dog apps.

9. I like the other Down Dog Apps but this one needs improvementHi, the application doesn't work.

10. I had to totally ignore the MPH guidance and just pick my own ranges (3.5-4mph jog, 5.5-6 mph run, and 6.5mph sprint) and it was really discouraging for me to hear the higher ranges each time!Terrible app.

11. The beginner level is too advanced and discouraging since I can't even come close to keeping up.

1. Fix Running | Down Dog Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Running | Down Dog: Restarting the app will resolve most errors.
2. Update the Running | Down Dog App. Here is how:
   1. On Android goto PlayStore » Search for "Running | Down Dog" » Open Running | Down Dog » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Running | Down Dog » click "UPDATE".
3. Clear Running | Down Dog app cache: Clearing cached data will force your app to retrieve the latest data directly from Running | Down Dog servers.
   1. On Android, goto Settings » Apps » Select "Running | Down Dog" » click Storage » click "Clear Cache".
4. Check Running | Down Dog app permissions. If any of these permissions required to use your device's features are disenabled, Running | Down Dog might not work.
5. Uninstall and reinstall Running | Down Dog. If nothing else has worked, completely uninstall Running | Down Dog then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Running | Down Dog not working

2. Fix Running | Down Dog Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Running | Down Dog be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Running | Down Dog not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Running | Down Dog may not be able to connect to the Internet when running in the background.