Contact Eyewitness Travel Phrase Book Customer Service

Why should I report an Issue with Eyewitness Travel Phrase Book?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dorling Kindersley to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DK Eyewitness Travel Phrase Book Audio App is the perfect addition to your Phrase Book, and to learning a new language.

2. DK Eyewitness Travel Phrase Book Audio App: an audio companion to DK's Eyewitness Travel Phrase Books.

3. This clear and easy-to-use app contains plenty of audio content from each Phrase Book, there is audio for all the pages featuring the headphones icon.

4. Simply download the free app, then use your copy of the book to fully access audio for one of five languages: French, German, Italian, Mandarin Chinese, and Spanish.

5. Just like the book, the vocabulary is arranged thematically, with subjects including travel and transport, food and drink, accommodation, shopping, sightseeing, and emergencies.

6. For each language, over 1,300 words and phrases are spoken in the language of the title.

7. All words are from the books and are spoken by native speakers.

8. Search for any page featuring the headphones, tap on a word to listen to it being spoken, scroll up and down the word lists for each topic, and swipe left or right to go to the next or previous page. • Favorites function – save your most-used words to a Favorites list.

1. Amazed Google lets them get away with it.Bought a physical copy of the French phrase book and followed the instructions provided to download the audio files.

2. Terribly disappointed!! [Updates] Managed to download the audio files after a week, so changing the rating from 1 to 4.Not a useful app at all, quite useless actually.

3. Also, the scan function does not work- the camera will not focus on the barcode on the back of the books.Great for a few days then audio stopped working.

4. Even the automatically generated crash report failed to be sent as the given email address was not recognized.The application installed and seemed to read the barcode on the book.

5. The Spanish language audio cues shown on the app screen don't speak when you tap them, and the audio files don't download when you request them.

6. Was really pleased with the app when it did work.Installs easily using the barcode scan, but then audio never downloads so it's rather useless.

7. Also the book doesn't show up in the library.None of the 2 apps are working for my newly bought book that has the "Download the free App" logo on it.

8. However, the audio component never seems to download, making the app utterly useless.Major issues.

9. I wrote an email to the customer service last week and still no response.crashed immediately every time it was opened, and reinstalling didn't solve the problem.

10. Couldn't enter 13 digit ISBN number of my phrase book because the app accepts a maximum of 12 digits.

11. No good at all.Since the last update, the none of the Phrase books I downloaded appear in the library, so I cannot switch between them.

1. Fix Eyewitness Travel Phrase Book Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Eyewitness Travel Phrase Book: Restarting the app will resolve most errors.
2. Update the Eyewitness Travel Phrase Book App. Here is how:
   1. On Android goto PlayStore » Search for "Eyewitness Travel Phrase Book" » Open Eyewitness Travel Phrase Book » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Eyewitness Travel Phrase Book » click "UPDATE".
3. Clear Eyewitness Travel Phrase Book app cache: Clearing cached data will force your app to retrieve the latest data directly from Eyewitness Travel Phrase Book servers.
   1. On Android, goto Settings » Apps » Select "Eyewitness Travel Phrase Book" » click Storage » click "Clear Cache".
4. Check Eyewitness Travel Phrase Book app permissions. If any of these permissions required to use your device's features are disenabled, Eyewitness Travel Phrase Book might not work.
5. Uninstall and reinstall Eyewitness Travel Phrase Book. If nothing else has worked, completely uninstall Eyewitness Travel Phrase Book then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Eyewitness Travel Phrase Book not working

2. Fix Eyewitness Travel Phrase Book Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Eyewitness Travel Phrase Book be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Eyewitness Travel Phrase Book not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Eyewitness Travel Phrase Book may not be able to connect to the Internet when running in the background.