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1. I haven't explored what else the app can do, i am sure there are useful things but not for what i needed.I was encouraged to use this app but it asks me to enter my Unit number and booking number and there is nowhere I can find a unit number in my booking information, so the app is useless to me.The app does not scan a passport, as stated.

2. Use with great care or not at all.Not sure what the point of this app is.. I booked a trip with DFDS via direct ferries then downloaded this app to manage my booking...except there is no way in this app to add an existing booking anywhere.

3. I've tried uninstalling and reinstalling, to no joy.I cant see the point, all it does is show what you've booked, you can't modify your booking and if you want to make a new booking it just takes you to the website.

4. Passenger information entered on the app does not appear in the online booking system.

5. Passenger information dates for birth and passport expiry are flipped from the UK format of dd/mm/yyyy to the US format of mm/dd/yyyy with no warning and so are highly likely to be entered into your system incorrectly.

6. I could not add my booking, they asked for unit id and release number, but not booking reference.

7. I signed up with the same email that I used on direct ferries and yeah, no "add existing trip using reference number" option.

8. Took 17 attempts (YES, SEVENTEEN) to get the return date to stay on screen long enough to select the journey time (it kept switching to a day or days earlier or later).

9. Live updates button just takes you to the DFDS website which refers you to the DFDS Twitter which hasn't been updated since Feb 2020.

10. Had to give up until I could phone someone (like in the nineteenth century!!!)The prices advertised are misleading, additional hidden charges such as "ETS surcharge" (whatever that means) appear at checkout.

11. I was offered this app in the email instead of filling in the passenger form, they said i could scan my passport.

1. Fix DFDS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DFDS: Restarting the app will resolve most errors.
2. Update the DFDS App. Here is how:
   1. On Android goto PlayStore » Search for "DFDS" » Open DFDS - Ferries & Terminals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DFDS » click "UPDATE".
3. Clear DFDS - Ferries & Terminals app cache: Clearing cached data will force your app to retrieve the latest data directly from DFDS servers.
   1. On Android, goto Settings » Apps » Select "DFDS - Ferries & Terminals" » click Storage » click "Clear Cache".
4. Check DFDS app permissions. If any of these permissions required to use your device's features are disenabled, DFDS might not work.
5. Uninstall and reinstall DFDS. If nothing else has worked, completely uninstall DFDS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DFDS not working

2. Fix DFDS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DFDS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DFDS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DFDS may not be able to connect to the Internet when running in the background.