Published by Cupid Media on Oct 1, 2024

Report an issue with VietnamCupid.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with VietnamCupid: Vietnam Dating?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cupid Media to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact VietnamCupid: Vietnam Dating image 1 contact VietnamCupid: Vietnam Dating image 2

VietnamCupid Customer Insights

1. I have brought countless things online with my credit card and never once have I been asked for a photo of it.Thai Cupid has three times more on-line subscribers but charges same amount as Vietnam Cupid 😭.

2. Same User experience in BOTH meaning same developers and Business supporting both platforms 🤓.I had a look around and I can't find a single free site or app that provides international dating opportunities(apart from obvious scam sites or scammer infested sites).

3. About 15mins into my platinum membership they wanted me to send them a picture of my credit card and a photo of my drivers license.

4. I willing to change this rating if they FIX the app bugs! Listen to all the people saying the same thing though all your reviews!this is a b.s. app it will let you brows set up profile but you mudt be buy a membership to respond to messages .

5. After several months, all of the sudden, I noticed that they kept billing me on my credit card every month, instead of advising to extend the subscription if still needed it.

6. Cupid media services let you sign up for free, and you can browse and declare interest but you can only message paid users.

7. I paid $39.99 through my debit card and its been a week never got a privileged to use premium.

8. I've been speaking to a few users, and although I've enjoyed the conversations, they haven't led anywhere yet, which leads me to conclude that scammers are minimal lol.Beware! Some real women on here but not many.

9. The reason was that l paid by credit card.

10. After paying $39.99 to become a platinum member so l could actually contact people l was blocked by the website.

11. it my opinion not to use this app there are way better and free apps to chat with singlesThe latest update or version is not user friendly at all .

Steps to Troubleshoot & Fix VietnamCupid Issues

1. Fix VietnamCupid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VietnamCupid: Restarting the app will resolve most errors.
  2. Update the VietnamCupid App. Here is how:
    1. On Android goto PlayStore » Search for "VietnamCupid" » Open VietnamCupid: Vietnam Dating » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VietnamCupid » click "UPDATE".
  3. Clear VietnamCupid: Vietnam Dating app cache: Clearing cached data will force your app to retrieve the latest data directly from VietnamCupid servers.
    1. On Android, goto Settings » Apps » Select "VietnamCupid: Vietnam Dating" » click Storage » click "Clear Cache".
  4. Check VietnamCupid app permissions. If any of these permissions required to use your device's features are disenabled, VietnamCupid might not work.
  5. Uninstall and reinstall VietnamCupid. If nothing else has worked, completely uninstall VietnamCupid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VietnamCupid not working


2. Fix VietnamCupid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VietnamCupid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VietnamCupid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VietnamCupid may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to stop my paid Subscription as I have found a partner and no longer required
    Thank you please confirm with return email stating the has been canceled thank you
    Kind regards Graeme Turner

    — by Graeme Turner 10 months ago

  • Buihang 805@redacted

    — by Hang 1 year ago

  • i wish to end my membership with vietnam cupid as i have re consolidated with my wife we are happy to be back together as husband & wife T hank you

    — by Edward Moussa 1 year ago

  • hana

    — by Hanh Hana 2 years ago

  • hana

    — by Hanh Hana 2 years ago

  • I want you to delete my VietnamCupid account under GDPR please. I do not need it anymore.

    — by Joseph Ngogi Agwalama 2 years ago

  • Want to delete account. No longer interested.

    — by Samuel Stephens 2 years ago

  • I would like to delete my caccount I live near Portland, OR United States and wasn’t able to locate matches in my area. Thanks!

    — by Kyle 2 years ago

  • Please delete my VietnamCupid account

    — by Bruce Valaire 2 years ago

  • No longer wanted from this website…

    — by Mike La 2 years ago

  • Hiya, please could you delete my VietnamCupid account and profile asap. It turns out I don't like it. Thank You

    — by Sathya 2 years ago

  • Tôi không muốn sá»­ dụng

    — by Thu 3 years ago