Contact Tornado Customer Service

Why should I report an Issue with Tornado - American Red Cross?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American Red Cross to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The American Red Cross tornado app is the complete solution you need to understand and prepare for a tornado and all that comes with it.

2. Get your family and home ready for a tornado.

3. With interactive quizzes and simple step-by-step advice it’s never been easier to be ready! • Easy to use Spanish language toggle to switch translation directly inside the app. • Simple step-by-step instructions to help you know what-to-do even if the cell towers and TVs are down.

1. Whenever there is a Tornado Warning, even in the middle of the night, I will be alerted and can take action! This app can save lives! Make sure you have battery saver disabled for this app and you allow it to alert through DND.Sends alert late or not at all.

2. There is a different alert sound for tornado watch/ T-storm warning (those would be just your regular notification sound).

3. I installed this because I am afraid the city emergency sirens are not loud enough to wake me up at night, the app's tornado alert however is loud enough to wake up anyone, I would think.

4. The alert for the tornado warning came on today even a few seconds before the sirens and sent us right into our shelter.

5. I downloaded this app to get tornado warnings overnight, but during storms, it sends an alarm notification every few seconds to minutes regardless of the reason.

6. The alarms on a tornado app need to be able to override the sound settings and be able to wake people up.

7. But the last several times it has no alerts and notices for my area when the Weather Channel AND local news has severe thunderstorm warnings with hail going on.

8. It has not updated my location information for a tornado warning since the last one at 2am.

9. My area was under a tornado warning off and on all nignt, so the app went off as well.

10. A tornado went through the next town over in the middle of the night and I only got a push notification.

11. I have several weather apps cuz i live in a tornado prone area w/ disabled kids.

1. Fix Tornado Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tornado: Restarting the app will resolve most errors.
2. Update the Tornado App. Here is how:
   1. On Android goto PlayStore » Search for "Tornado" » Open Tornado - American Red Cross » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tornado » click "UPDATE".
3. Clear Tornado - American Red Cross app cache: Clearing cached data will force your app to retrieve the latest data directly from Tornado servers.
   1. On Android, goto Settings » Apps » Select "Tornado - American Red Cross" » click Storage » click "Clear Cache".
4. Check Tornado app permissions. If any of these permissions required to use your device's features are disenabled, Tornado might not work.
5. Uninstall and reinstall Tornado. If nothing else has worked, completely uninstall Tornado then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tornado not working

2. Fix Tornado Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tornado be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tornado not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tornado may not be able to connect to the Internet when running in the background.