Contact Storm Radar Customer Service

Why should I report an Issue with Storm Radar: Hurricane Tracker, Live Maps & Alerts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Weather Channel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Weather doesn't load at the top, you have to press the location button, and the radar just stalls, little arrow moves across the bottom of the screen, but that's it.

2. It may allow me to combine the features of two weather apps into one....I have the ad free version, however the ads keep showing up.

3. User should be given the choice of using a larger temporary cache ( 10 seconds of data) for the data used in the weather animation.The original storm app was the best weather app I have ever used.

4. The animation is very choppy, start stop start stop start stop, almost to the point that I don't get a feel for how the weather is moving.

5. Everything was fine until today when, all of a sudden, ads started popping up, the lightning strike feature no longer works, and I'm told that I have to subscribe to the Premium version if I want to correct things.

6. I Need to spend time reading directions and learn all the features.Do not like this new version (2.0.0) at ALL.

7. None of the other features that are available for subscription only work and when I click on the stuff to subscribe, it says "you are already subscribed".

8. Banner ads at the bottom, and hot buttons in the middle of the screen - each to tell the wonders and joys you'll receive by purchasing the upgrade... and block the screen display of the maps.

9. Future radar was great to have.Wish I could give it zero stars now... I've been using this app since it was released.

10. It's very slow to refresh compared to other weather apps I've used, 2.

11. It has been one of my go to apps for the customizable layers and excellent features.

1. Fix Storm Radar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Storm Radar: Restarting the app will resolve most errors.
2. Update the Storm Radar App. Here is how:
   1. On Android goto PlayStore » Search for "Storm Radar" » Open Storm Radar: Hurricane Tracker, Live Maps & Alerts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Storm Radar » click "UPDATE".
3. Clear Storm Radar: Hurricane Tracker, Live Maps & Alerts app cache: Clearing cached data will force your app to retrieve the latest data directly from Storm Radar servers.
   1. On Android, goto Settings » Apps » Select "Storm Radar: Hurricane Tracker, Live Maps & Alerts" » click Storage » click "Clear Cache".
4. Check Storm Radar app permissions. If any of these permissions required to use your device's features are disenabled, Storm Radar might not work.
5. Uninstall and reinstall Storm Radar. If nothing else has worked, completely uninstall Storm Radar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Storm Radar not working

2. Fix Storm Radar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Storm Radar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Storm Radar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Storm Radar may not be able to connect to the Internet when running in the background.