Contact Design Space Customer Service

Why should I report an Issue with Design Space: DIY with Cricut?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cricut to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the latest mobile update, I have had several issues including cut lines not showing in preview mode and my imported vector graphics have automatically scalled themselves to several hundred inches... making me have to go back in my illustration software to get the precise measurements to type in.

2. Each update seems to cause more issues.The phone app and the computer app are just horrible.

3. Also, I used to be able to make a project if I combined letters and glyphs from different fonts that I uploaded, but now it doesn't work, nor with offset.

4. I get an error message saying "unable to retrieve payment information".Worked fine until latest update, now it keeps crashing.

5. After one of the latest updates, I have to keep pairing the machine to my phone each time I try to make a project.

6. Just jump in and start playing with buttons and setting in DESIGN SPACE to best learn at first, then all the youtube tutorials and such will make more senseThis app was great.

7. Then it got worse with another update and I'd have to restart the phone and the cricut.

8. I will say to new people, that there's a pretty big "learning curve" and I haven't found a good step-by-step to Very First use DESIGN SPACE.

9. I've always preferred the desk top version to the ap, but the ap was fine for a quick edit, or to use to print something quickly with out moving my laptop to my craft space.

10. With each update connection issues got worse and worse.

11. It was free for the last 3 years! That is messed up.Having alot of issues lately.

1. Fix Design Space Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Design Space: Restarting the app will resolve most errors.
2. Update the Design Space App. Here is how:
   1. On Android goto PlayStore » Search for "Design Space" » Open Design Space: DIY with Cricut » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Design Space » click "UPDATE".
3. Clear Design Space: DIY with Cricut app cache: Clearing cached data will force your app to retrieve the latest data directly from Design Space servers.
   1. On Android, goto Settings » Apps » Select "Design Space: DIY with Cricut" » click Storage » click "Clear Cache".
4. Check Design Space app permissions. If any of these permissions required to use your device's features are disenabled, Design Space might not work.
5. Uninstall and reinstall Design Space. If nothing else has worked, completely uninstall Design Space then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Design Space not working

2. Fix Design Space Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Design Space be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Design Space not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Design Space may not be able to connect to the Internet when running in the background.