Contact Cricut Joy Customer Service

Why should I report an Issue with Cricut Joy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cricut to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It doesn't even allow you to use multiple/different colors on the inside or outside of a card project which is very noticeable when you want the image to be a different color than the text... I know the developers are working hard, so I'm just hoping the next version is drastically improved.Don't just rely on others reviews for this one! Honestly I wasn't going to try it, because of the negative reviews.

2. The CD space app drives me nuts lately with all of its errors and wasted materials! I LOVE I don't have to always be on my computer to use it and design Christmas cards as well as make pre-made ones easily! 4*Not user friendly at all.

3. Very frustrating, the cricut design space app works fine, but it was nice to have things that can be made with the joy, as that's the only machine I own.

4. I'm pretty irritated.Was able to use the Cricut Design Space app with my cricut joy up until recent update when this separate app was introduced.

5. The screen had to be manually enlarged on the laptop to better see the design layout because the maximize button sizes the screen to a narrow collumn in the middle of a black background.

6. If you mostly want to use existing or layer simple images, it's quite good at that.The app worked for the first "tester" project, and one more vinyl cutting project.

7. You can't crop existing graphics unless you count hanging a graphic over the edge of the design area & can't layer color easily.

8. I spend more time on the text and trying to size, align, fix spacing and there doesn't seem to be a cursor.

9. Cricut requires you to convert the image first.

10. SO FRUSTRATING!!New user to Cricut devices.

11. I am super glad I did though! It had a learning curve, but I feel like for me personally it's fantastic! I LOVE to make cards and I LOVE that I can make them from my phone.

1. Fix Cricut Joy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cricut Joy: Restarting the app will resolve most errors.
2. Update the Cricut Joy App. Here is how:
   1. On Android goto PlayStore » Search for "Cricut Joy" » Open Cricut Joy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cricut Joy » click "UPDATE".
3. Clear Cricut Joy app cache: Clearing cached data will force your app to retrieve the latest data directly from Cricut Joy servers.
   1. On Android, goto Settings » Apps » Select "Cricut Joy" » click Storage » click "Clear Cache".
4. Check Cricut Joy app permissions. If any of these permissions required to use your device's features are disenabled, Cricut Joy might not work.
5. Uninstall and reinstall Cricut Joy. If nothing else has worked, completely uninstall Cricut Joy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cricut Joy not working

2. Fix Cricut Joy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cricut Joy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cricut Joy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cricut Joy may not be able to connect to the Internet when running in the background.