Contact Cox Homelife Customer Service

Why should I report an Issue with Cox Homelife?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cox Communications, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Note: The application’s features may vary depending on the devices installed as part of your Homelife system.

2. Note: Devices with Google Chrome version v66 require the 9. 1. 1 Mobile App is required.

3. Customers can use the Cox Homelife app to securely view & control their system anytime, anywhere on their smart phone or tablet.

4. The following supported devices require Android operating system version 7.

5. Mobile App versions prior to version 9. 1. 1 are incompatible with v 66 of Google Chrome.

6. From jet-setters to go-getters and everyone in between, Cox Homelife offers home security and automation to fit any lifestyle.

7. To use this app, you must be a current Cox Homelife customer.

8. Please call 1-877-404-2568 to learn more about Cox Homelife.

9. Supported markets: AR, AZ, CA, CT, FL, GA, IA, ID, KS, LA, NE, NV, OH, OK, RI, and VA.

1. The app won't log in because it doesn't recognize the internet connection.This app is terrible! NO STARS!! It shows a pop-up that says "you must be connected to wifi or cellular tower to operate." I'm always on one or the other, if not both and it still doesn't work!...we have Cox Security for Business and it is even worse.

2. It gives a 'Not Connected' error message, even though we're at home, Connected to our WIFI and/or have full 5G bars!Very slow when trying to view live feeds from the camera, if it even loads at all.

3. When I to login, it states that "I must have an internet connection." Nothing is wrong with my WiFi and my phone is not on airplane mode.

4. Very often, when I open the app, a popup states I am not connected to the internet (even though I am.) To trouble shoot, I have to do one of two things, either turn on and off the phones wifi, or turn on and off the mobile data.

5. Update: After still getting the no internet connection error, I read what was updated section and found out that the app only works with older phone models.

6. I have to turn off the wifi on my phone in order to login but lately it no longer allows that either.

7. it doesn't integrate with Alexa/Amazon (Not sure about Google or others) so you are forced to use their app which can close for no reason, or not remember your login credentials.The issue with the app is complicated.

8. I've had 3 tech visits due to communication failures with the camera, delayed photos, videos, and not being able to login to the app.

9. This needs to be fixed ASAP.The biggest negative issue for the past year is that out of my y cameras, only 2 or 3 display on phone's app.

10. My phone has internet and wifi.

11. Also often , when I try to open app, it says "wifi or cellular connection.

1. Fix Cox Homelife Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cox Homelife: Restarting the app will resolve most errors.
2. Update the Cox Homelife App. Here is how:
   1. On Android goto PlayStore » Search for "Cox Homelife" » Open Cox Homelife » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cox Homelife » click "UPDATE".
3. Clear Cox Homelife app cache: Clearing cached data will force your app to retrieve the latest data directly from Cox Homelife servers.
   1. On Android, goto Settings » Apps » Select "Cox Homelife" » click Storage » click "Clear Cache".
4. Check Cox Homelife app permissions. If any of these permissions required to use your device's features are disenabled, Cox Homelife might not work.
5. Uninstall and reinstall Cox Homelife. If nothing else has worked, completely uninstall Cox Homelife then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cox Homelife not working

2. Fix Cox Homelife Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cox Homelife be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cox Homelife not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cox Homelife may not be able to connect to the Internet when running in the background.