Contact Mi Claro Customer Service

Why should I report an Issue with Mi Claro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Claro Centroamérica to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Disfruta de la nueva experiencia con la aplicación de Mi Claro.

1. Uninstalling and reinstalling won't do anything.This app doesn't work properly, l made a payment but it never updated the information on system, a month later l got a notification that l haven't paid the bill & l got a crazy high bill, it's slow & so damn badUpdates are bullcrap.

2. It offers to email a receipt but only to select email providers (?!) and the email never arrives even when an acceptable email address is given.Useless. What's the point of making an app that won't even let you sign in? It keeps saying "There was a problem, please try again later".

3. If connected to mobile data, it will consume your airtime if you have any.

4. Edit: I received a quick and not-boilerplate reply addressing my concerns and pointing me to a new version, so +1 star for that and I'll give it another try.

5. -------------- Is a complicated mess to navigate and use, the app is sluggish, and will eat your airtime if you are not careful.

6. Gives contradictory instructions to connect to or disconnect from mobile data.

7. Frequently shows out of date account information and requires repeated manual updating.

8. If you have no airtime, you can connect at no cost, but as soon as you buy airtime the app will consume it.

9. There should be an option to bypass the update, this way the user can quickly purchase a new plan and then complete the update.

10. Does not accept international credit or debit cards.

11. Those cards that are accepted are not remembered for the next purchase.

1. Fix Mi Claro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mi Claro: Restarting the app will resolve most errors.
2. Update the Mi Claro App. Here is how:
   1. On Android goto PlayStore » Search for "Mi Claro" » Open Mi Claro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mi Claro » click "UPDATE".
3. Clear Mi Claro app cache: Clearing cached data will force your app to retrieve the latest data directly from Mi Claro servers.
   1. On Android, goto Settings » Apps » Select "Mi Claro" » click Storage » click "Clear Cache".
4. Check Mi Claro app permissions. If any of these permissions required to use your device's features are disenabled, Mi Claro might not work.
5. Uninstall and reinstall Mi Claro. If nothing else has worked, completely uninstall Mi Claro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mi Claro not working

2. Fix Mi Claro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mi Claro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mi Claro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mi Claro may not be able to connect to the Internet when running in the background.