Contact My Citizen Customer Service

Why should I report an Issue with My Citizen?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citizen Watch America to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference.

2. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

3. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app.

4. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

5. The all-new My Citizen app is an excellent companion to your Citizen Watch.

6. You can always get help with your Citizen Watch through My Citizen as well.

7. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think.

8. Use your phone's camera to take a scan of your watch face and case back.

9. Support for any issue you may be having is available within the menu, as are links to other areas of interest.

10. Currently, not all models manufactured prior to 2005 are able to be identified.

11. Also, there are known limitations in identifying models manufactured for countries outside of the U. S.

1. The watch is beautiful, and loaded with useful features, speculially if you are a pilot...looks are incredible, also, and fitting is confortable... Only Cons are the fitting of the band (that involves taking the latch cutting of the band and replacement, and the lack of an illumination system that can show you the while face, and not just the small windows that show just limited information.The app is OK.

2. Lastly tried to enter the case number and it still wouldn't work or recognize the watch.

3. I do not call 25 minutes of "watch face scan didn't work, try again?" a breeze🙄🤷🏻 ♀️ Fix app!Watch is great, app is not! Registering my watch was WAY more difficult than it should have been.

4. I had to try at least 20 different times to register the watch with model, serial number, case number, whatever the other number was, and pictures of the front and back of the watch.

5. It's impossible to scan back of [woman's] watch for registration...seriously? It's stainless steel, reflective and with a closed-type band (clasp open, but stays connected-type band).

6. That's 4 years now! Rolex' are arcane junk compared to this unit! You have to fiddle with it daily to try to keep it on the correct time.App was a little clunky, I clicked to send the email authorization code, got the email, clicked the "Activate Account" link in the email, and the app didn't do anything.

7. Will update my review once the watch is repaired and I can set it up and wear it.Couldn't get the scan feature to work.

8. The watch has never been off by any discernable amount in the past 3 years and it sets itself, which is a major improvement over having to set a watch manually.

9. The watch works great, just figured I'd try the app since it suggested it in the box.This app is not very user-friendly, half the links in the help section don't function and this app is supposed to make registration a breeze.

10. The watch scanning feature doesn't work.

11. Tried to enter in model and serial number, wouldn't work.

1. Fix My Citizen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Citizen: Restarting the app will resolve most errors.
2. Update the My Citizen App. Here is how:
   1. On Android goto PlayStore » Search for "My Citizen" » Open My Citizen » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Citizen » click "UPDATE".
3. Clear My Citizen app cache: Clearing cached data will force your app to retrieve the latest data directly from My Citizen servers.
   1. On Android, goto Settings » Apps » Select "My Citizen" » click Storage » click "Clear Cache".
4. Check My Citizen app permissions. If any of these permissions required to use your device's features are disenabled, My Citizen might not work.
5. Uninstall and reinstall My Citizen. If nothing else has worked, completely uninstall My Citizen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Citizen not working

2. Fix My Citizen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Citizen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Citizen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Citizen may not be able to connect to the Internet when running in the background.