Published by YuppTV

contact YuppTV STB Remote Chat with our AI-based YuppTV STB Remote Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with YuppTV STB Remote?



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Why chat with our AI YuppTV STB Remote Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of YuppTV STB Remote.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I've been worried of what to do if my Yupp TV remote went broken & you guys just solved my worries! Thanks!❤Stupid system.

2. One tip guys, if your app is showing that "STB is not connected" means you are not using the same router for both your Yupp TV set top box & Yupp TV scope in your mobile.

3. Make sure if you are using home WiFi for set top box, then use the home WiFi on your mobile too while operating the remote.

4. You need not worry about purchasing a new remote control when you have one on your device.Nice app.

5. This app is saying yupptv connected but when click no response.

6. Remote broken and they can't send new one.

7. It gets connected but no response upon clickingIts worth it.

8. My remote was not working and I came to know about this app.

9. Superb app! Works well with my YuppTV STB.

10. So both router are same & connection are established.

11. They can't even ship the remoteWon't work in New phones.

Steps to Troubleshoot & Fix YuppTV STB Remote Issues

1. Fix YuppTV STB Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YuppTV STB Remote: Restarting the app will resolve most errors.
  2. Update the YuppTV STB Remote App. Here is how:
    1. On Android goto PlayStore » Search for "YuppTV STB Remote" » Open YuppTV STB Remote » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YuppTV STB Remote » click "UPDATE".
  3. Clear YuppTV STB Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from YuppTV STB Remote servers.
    1. On Android, goto Settings » Apps » Select "YuppTV STB Remote" » click Storage » click "Clear Cache".
  4. Check YuppTV STB Remote app permissions. If any of these permissions required to use your device's features are disenabled, YuppTV STB Remote might not work.
  5. Uninstall and reinstall YuppTV STB Remote. If nothing else has worked, completely uninstall YuppTV STB Remote then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YuppTV STB Remote not working


2. Fix YuppTV STB Remote Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YuppTV STB Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YuppTV STB Remote not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YuppTV STB Remote may not be able to connect to the Internet when running in the background.

Reported Issues

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