Published by WoFit on May 11, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with morePro?



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Why chat with our AI morePro Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of morePro.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Worse still, the scientific sleep option is no longer available in the switch setting menu on the app! If they fix that, I'd gladly give it 5 stars and buy more for my family.Does not sync with phone very well.

2. One trick to know, in order to record sleep patterns, you must get up and get moving or it records you sleepinThis has to be the most battery hungry app in existence, I go for a four mile walk and it uses up about 25% of my battery on my phone.

3. I tried to have it track my exercise via the phone and while it started recording, as soon as I clicked to turn off the screen, it stopped tracking anything.

4. I have to unpair then repair and it still does not sync to phone most of the time.

5. However, there is no way the sleep data or function (such as when it doesn't register the full amount or duration) or initiate it manually.

6. It seems that you must have both Bluetooth and Location Services turned on to pair it, but the app doesn't tell you that.

7. As soon as I unpaired the watch from my phone, then it showed up as available in the app.

8. Watch and phone do not stay paired.

9. The only way to reconnect was to exit the app and log back in and then it didn't want to pair with my phone.

10. I was told to check how much space I had and although it didn't crash as much when I made more space it still continued to not pair.

11. When it does sync, it takes a while to read the correct information.

Steps to Troubleshoot & Fix morePro Issues

1. Fix morePro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart morePro: Restarting the app will resolve most errors.
  2. Update the morePro App. Here is how:
    1. On Android goto PlayStore » Search for "morePro" » Open morePro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for morePro » click "UPDATE".
  3. Clear morePro app cache: Clearing cached data will force your app to retrieve the latest data directly from morePro servers.
    1. On Android, goto Settings » Apps » Select "morePro" » click Storage » click "Clear Cache".
  4. Check morePro app permissions. If any of these permissions required to use your device's features are disenabled, morePro might not work.
  5. Uninstall and reinstall morePro. If nothing else has worked, completely uninstall morePro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing morePro not working


2. Fix morePro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make morePro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to morePro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, morePro may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Patricia Moorhatch

Happy with tracker and app until about 7-10 days ago. Now, although the device is paired, it seems the device is not synced. Data that is visible on the tracker is not downloaded into the app. The only way to move the data is to uninstall and reinstall the app. I have to do this just about every day. Is there a fix???

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