Contact CFA Institute Learning Customer Service

Why should I report an Issue with CFA Institute Learning?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BenchPrep to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Learning Ecosystem adapts to your needs, serving you the right material at the right time and focusing on areas you need to work on most.

2. Engaging, efficient, and effective.

3. Stay focused and on track while you study. • Supports CFA Program®, CIPM® Program, and the Certificate in ESG Investing®. • Use the progress tracker and study planner to monitor your performance, understand your strengths and weaknesses, and prepare for the exam. • Receive recommendations and suggested activities based on how you’re doing. • Practice questions, mock exams, and learning games help you stay motivated. • Content is available on demand, all in one place, and syncs to your account.

1. However, this app would require me to click an obvious button to login, enter my login, password, find and select my current exam window, click the side bar button, select lessons, and then scroll and search for where I left off.

2. Then logging in again takes around a minute or sometimes screen freezes which can take you a very long time to even login.

3. Suggestion : The app could save more data on the phone to download all the learning ecosystem once on the phone and upload progress when internet is available.Very buggy, crashes often.

4. You'd also have to repeat this the next day.New issue: Every time I try to access my course it takes me to the sign in screen.

5. But every time the app closes or the screen sleeps it has to reload the entire learning ecosystem.

6. (I personally find the online course material poorly written)Takes very long to load (major negative).

7. Also whenever my phone screen locks, the app takes me back to the main screen and I have to go through several steps to get back to the material I was reading.

8. It takes too long to load upon login, often failing.There's no highlighter feature.

9. Basically, looks like they got some complete idiot to design it, clearly this was made by someone with zero experience building software.Not recommended as more convenient through a browser (app/desktop).

10. Would love to have a night mode as well in a future version.First of all, this app doesn't even look like it's official or verified by the CFA Institute.

11. The same username/password combination worked just fine through the CFA Institute website, so I changed my password immediately just in case.

1. Fix CFA Institute Learning Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CFA Institute Learning: Restarting the app will resolve most errors.
2. Update the CFA Institute Learning App. Here is how:
   1. On Android goto PlayStore » Search for "CFA Institute Learning" » Open CFA Institute Learning » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CFA Institute Learning » click "UPDATE".
3. Clear CFA Institute Learning app cache: Clearing cached data will force your app to retrieve the latest data directly from CFA Institute Learning servers.
   1. On Android, goto Settings » Apps » Select "CFA Institute Learning" » click Storage » click "Clear Cache".
4. Check CFA Institute Learning app permissions. If any of these permissions required to use your device's features are disenabled, CFA Institute Learning might not work.
5. Uninstall and reinstall CFA Institute Learning. If nothing else has worked, completely uninstall CFA Institute Learning then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CFA Institute Learning not working

2. Fix CFA Institute Learning Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CFA Institute Learning be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CFA Institute Learning not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CFA Institute Learning may not be able to connect to the Internet when running in the background.