Contact Digital Magic AR Customer Service

Why should I report an Issue with Digital Magic AR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carlton Books Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We made pictures and videos, the app says they are saved to camera roll, but they are unfortunately nowhere.I think this is a great app for all dino lovers,although you should get the book which is cindouf a bummer,but the good thing is that the book is not hard to find,although not all of the pages are of dinos,some pages are of dino facts which I wish they all where about moving dinos like blue or indoraptorWow...wow...wow!!! Maybe I'm old-school, but my husband and I found this App to be mindblowing! The kids are loving it too😁! It is amazing what technology is able to create.

2. I could probably think of improvements to the app if I try, but we found it easy to use and is an incredible addition to an already fun kids book.I love it!! I just wish i could play with all the dinosaurs tho, i would really love to play with the ptero.

3. Def would love to buy the other books if i would discover more new features because of it!! 🥰 (fix the t rex )I can't give it a proper rating as I didn't use it with the book that other reviews talk about.

4. Maybe in future the app will be done properly to make it actually work but not at this time, at this moment it doesn't work.You cannot even get past the thumb identifier part, and when you do the models are made very poorly and when you move your device it moves with it.

5. I downloaded it incorrectly to go with the Ultimate Dinosaur Encyclopedia, which it is not meant for, you need to download a completely different app for that book.

6. It would also be great if i could summon them after scanning (without the book) and it would also be great if the other dinos had tricks too.

7. Issue at first was the pictures weren't showing in gallery but I contacted the developers and they explained that some models save the photos in the DCIM folder.

8. My 9 year old has the book, read it loads, then we downloaded the app.

9. I tried on two different devices, hovering over page in hope to trigger anything but nothing works though I can see pages very clear through the app.

10. I bough my book 3 yrs ago, only noticed i could play it with the app now xD.

11. When I installed the correct one for the book, it worked fine.Brilliant app.

1. Fix Digital Magic AR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Digital Magic AR: Restarting the app will resolve most errors.
2. Update the Digital Magic AR App. Here is how:
   1. On Android goto PlayStore » Search for "Digital Magic AR" » Open Digital Magic AR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Digital Magic AR » click "UPDATE".
3. Clear Digital Magic AR app cache: Clearing cached data will force your app to retrieve the latest data directly from Digital Magic AR servers.
   1. On Android, goto Settings » Apps » Select "Digital Magic AR" » click Storage » click "Clear Cache".
4. Check Digital Magic AR app permissions. If any of these permissions required to use your device's features are disenabled, Digital Magic AR might not work.
5. Uninstall and reinstall Digital Magic AR. If nothing else has worked, completely uninstall Digital Magic AR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Digital Magic AR not working

2. Fix Digital Magic AR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Digital Magic AR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Digital Magic AR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Digital Magic AR may not be able to connect to the Internet when running in the background.