Published by Express Food Group (EFG) Co., Ltd.

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Why should I report an Issue with The Pizza Company App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Express Food Group (EFG) Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About The Pizza Company App

1. The first franchise pizzeria in Cambodia, Lao's The Pizza Company opened its doors on July 25, 2005 in Cambodia and March 24, 2010 in Lao's has since been serving freshly-made dough pizza, pasta dishes, and salads to millions of customers every day across 49 outlets throughout Phnom Penh, Siem Reap, Sihanoukville and Battambang, Vientiane, Pakse Province.

2. Considered the most preferred pizza in Cambodia and Lao's among locals and foreigners alike, The Pizza Company is superior in all aspects – taste, store design and ambience, comfort, home delivery area coverage, variety of pizza crusts, sauces, and toppings as well as customer service.

3. The Pizza Company is also proud of its strict “30-minute delivery or it’s free” policy.

The Pizza Company App Customer Insights

1. After I confirm payment with Visa Card or Wing, the payment was made but the order tracking in the app didnt work.

2. Pinning the location on the map, the drivers can find it easily.Whenever I try to order, server is always busy.

3. After placing order, payment has been confirmed via sms yet no track order was registered.

4. When i arrived at the pick-up, the staffs said they did not receive any order from me at all.when i was using my old phone, it worked just fine.

5. Last time i had to call and confirm that order and had to wait another 1 hr.

6. i ordered by this app and payed by wing but they said i did not order and then they cut the money from my wing.

7. My frustration, the location, how about a pin on the map so the driver can easily find our address.Doesn't work anymore like it used to.

8. if it is broken, please fix so that other dont lose money.My phone doesn't support.

9. And few times, my order was not placed into any branch and got stuck in the system.

10. Took more than 45 mins to deliver which toleratable if you be patient but since the pizza arrive cold it just flop your appetite and hunger at the same time.Terrible. Just Terrible.

11. please fix it.I give 2 stars for the convenient of the app but it delays the order time.

Steps to Troubleshoot & Fix The Pizza Company App Issues

1. Fix The Pizza Company App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart The Pizza Company App: Restarting the app will resolve most errors.
  2. Update the The Pizza Company App App. Here is how:
    1. On Android goto PlayStore » Search for "The Pizza Company App" » Open The Pizza Company App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Pizza Company App » click "UPDATE".
  3. Clear The Pizza Company App app cache: Clearing cached data will force your app to retrieve the latest data directly from The Pizza Company App servers.
    1. On Android, goto Settings » Apps » Select "The Pizza Company App" » click Storage » click "Clear Cache".
  4. Check The Pizza Company App app permissions. If any of these permissions required to use your device's features are disenabled, The Pizza Company App might not work.
  5. Uninstall and reinstall The Pizza Company App. If nothing else has worked, completely uninstall The Pizza Company App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing The Pizza Company App not working


2. Fix The Pizza Company App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make The Pizza Company App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to The Pizza Company App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, The Pizza Company App may not be able to connect to the Internet when running in the background.

Reported Issues