Contact PicScanner Customer Service

Why should I report an Issue with PicScanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rybozen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As someone else stated.. the app does a really good job in converting old slides (negatives & dias) into usable pics on the phone.. only drawback, it's not saving the pictures anywhere once capture and edited... there is not even a share option to send it to Whatsapp or IG.. kind of useless.

2. You can even zoom on the slides before capturing them!Would be a fine little app... if you could save the photos!!!! You would think that's a pretty basic feature.Doesn't allow you to select which camera of the phone to use.

3. Always goes for the main camera, when would be much better the possibility to select the dedicated macro camera of the phone.Versus the Kodak Scanner app this produces noticeably noiser photos.

4. Works best with the Rybozen physical device to backlight the negatives while holding your phone in place without moving it.

5. I used a Note 9 and was able to do in a couple of hours.Useless. The app won't let you zoom in or do anything until till after the photo is taken.

6. Can't find the picture, no where to save and options for editing suckCamera wont focus on neg or slide and cant zoom in.

7. Both apps use the built-in Android photo editor so the only difference is the processing.I used it as instructed and had good success.

8. Only thing it's good for is changing negatives to reverse the color pallot.Won't save after edit.

9. I now use my phone in camera mode.

10. 3 stars only because of the edit features and capture options.

11. 122 slides converted and was able to share with family.

1. Fix PicScanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PicScanner: Restarting the app will resolve most errors.
2. Update the PicScanner App. Here is how:
   1. On Android goto PlayStore » Search for "PicScanner" » Open PicScanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PicScanner » click "UPDATE".
3. Clear PicScanner app cache: Clearing cached data will force your app to retrieve the latest data directly from PicScanner servers.
   1. On Android, goto Settings » Apps » Select "PicScanner" » click Storage » click "Clear Cache".
4. Check PicScanner app permissions. If any of these permissions required to use your device's features are disenabled, PicScanner might not work.
5. Uninstall and reinstall PicScanner. If nothing else has worked, completely uninstall PicScanner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PicScanner not working

2. Fix PicScanner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PicScanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PicScanner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PicScanner may not be able to connect to the Internet when running in the background.