Contact bol Customer Service

Why should I report an Issue with bol?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of bol.com bv to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Zo blijf je op de hoogte van korting en mis je geen deals, kun je altijd en overal zonder omweg winkelen in onze winkel, reken je veilig af via de app van jouw bank (bijvoorbeeld ING, Rabobank of ABN Amro), en kies je voor uitgebreide bezorgopties; thuis of bij een afhaalpunt van PostNL, Albert Heijn, Bpost of Delhaize.

2. Gebruik de uitgebreide opties om te filteren op bijvoorbeeld categorie (zoals fashion, elektronica en games) of merk (zoals Nike, Adidas, Apple, Samsung, Rituals, Philips Hue, Lego, Pampers, etc. ). Geen zin om te typen?

3. Dan kun je het kosteloos en vaak ook zonder te printen retourneren, bijvoorbeeld bij PostNL, Albert Heijn, Bpost of Delhaize. Altijd welkom!

4. Kies voor bezorging bij een afhaalpunt van PostNL, Albert Heijn, Bpost of Delhaize.

5. Via bol verkopen duizenden winkeliers (zoals About You, BCC, Gall & Gall, Etos, etc. ) hun artikelen zodat jij als klant profiteert van meer keuze in assortiment, prijs en levertijd.

6. Activeer dan ook meldingen voor acties & aanbevelingen en/of updates van korting op je lijstjes.

7. Activeer push notificaties en ontvang meldingen met bezorgupdates en betaalherinneringen. In voor meer?

8. Laat je bestelling bezorgen op de datum die jou het beste uitkomt, ‘s avonds of overdag. Niet thuis? Geen probleem.

9. Elk product toont overzichtelijk de omschrijving, specificaties, klantbeoordelingen en verwante producten, zodat jij makkelijk kunt vergelijken.

10. Je kunt er meerdere aanmaken en als je wilt kun je de lijstjes delen via WhatsApp, Facebook, Twitter of email.

11. Handig voor bijvoorbeeld familie en vrienden bij verjaardagen.

1. 4 stars because no ebooks via the app, only via the browser site.It says that my I have no wifi while I can use things such as youtube and google its definitely a bug on there sideits nott worthit with this app because you pay for new things and they are expensive and they bring you used things and without the most of the part and when you want refund a to place a bad rewiev the app blocks you from doint thatit's much cheaper and I bought already some things on it and it's not a scam only you have to pay to get it on the placeMaybe you can also add English to the choices 'coz not everyone can able to understand the language here.Ordered an iPhone 14 pro max .

2. I've never ordered a book on Bol or Amazon that didn't come damaged somehow! I only order special editions so it hurts even more when they come all scuffed and damaged, looking second hand.

3. but delivery and retour are quite God.super easy ordering, lots of choice, good loyalty program.

4. Is it so hard to put books in good packaging?love this app, good overview of everything that you can see on the desktop version.

5. When you buy it is complete responsibility of buyer to check and verify the seller details.

6. I do wish the rewards for returning shoppers were a bit higher.sometimes the description of the item is too poor and not accurate.

7. Always had good experiences from bol except ironically when ordering books.

8. Customer service never allows to cancel.

9. I kept the app open for hours and never got connected with anyone, yet on the website, I got connected with an agent in a few minutes.

10. Bol is just a platform that allows any seller to sell.

11. When seller doesn't respond to your queries.

1. Fix bol Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart bol: Restarting the app will resolve most errors.
2. Update the bol App. Here is how:
   1. On Android goto PlayStore » Search for "bol" » Open bol » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bol » click "UPDATE".
3. Clear bol app cache: Clearing cached data will force your app to retrieve the latest data directly from bol servers.
   1. On Android, goto Settings » Apps » Select "bol" » click Storage » click "Clear Cache".
4. Check bol app permissions. If any of these permissions required to use your device's features are disenabled, bol might not work.
5. Uninstall and reinstall bol. If nothing else has worked, completely uninstall bol then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing bol not working

2. Fix bol Server issues & Internet Connection

1. Check network connection: An unstable Internet will make bol be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to bol not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, bol may not be able to connect to the Internet when running in the background.