Published by BlackBerry Limited

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What users are saying

1. (With lots of shots, scrolling is not a way to search).does the job of taking a screen shot satisfactoraly, but each time with a very loud sound that can't be turned off making it useless in some situations like meetings.

2. I use KeyONE with Oreo 8.1 P.S. I made sure that Notable has storage permission.I use it daily, for remembering things i have seen in different apps/browser etc., and that need my attention (action) later on.

3. As it doesnt work! keeps causing my phone to crash, defineately uninstalling! Rubbishwhen trying to take a snapshot of Google maps (directions) it shows only white.

4. It's a real shame for meDoesnt take screenshoot of whats on screen, takes opening picture of video, its stupid you need an app to set screenshoot as shortcut, esp.

5. If i use power+lower volume button combo, screenshot is taken (at the Android System level) and Notable app also opens with the screenshot already in it.

6. I hope BlackBerry doesn't retire it! It is one of my favorite apps.This was a fab app that I used everyday until it suddenly stopped working a couple of days ago.

7. Moving shots to SD card manually, they can NOT be explored by Notable.

8. Recently I have been unable to initiate screenshots from the drop down Notable notification pane.

9. Saving to internal storage has filled it up --> mobile is totally slow + can't download any more apps.

10. I have storage permission enabled, I've cleared my cache but still just won't work.

11. Among other things, I use it in my business to send custromers photos with info about our products.

Steps to Troubleshoot & Fix BlackBerry Notable Issues

1. Fix BlackBerry Notable Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BlackBerry Notable: Restarting the app will resolve most errors.
  2. Update the BlackBerry Notable App. Here is how:
    1. On Android goto PlayStore » Search for "BlackBerry Notable" » Open BlackBerry Notable » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlackBerry Notable » click "UPDATE".
  3. Clear BlackBerry Notable app cache: Clearing cached data will force your app to retrieve the latest data directly from BlackBerry Notable servers.
    1. On Android, goto Settings » Apps » Select "BlackBerry Notable" » click Storage » click "Clear Cache".
  4. Check BlackBerry Notable app permissions. If any of these permissions required to use your device's features are disenabled, BlackBerry Notable might not work.
  5. Uninstall and reinstall BlackBerry Notable. If nothing else has worked, completely uninstall BlackBerry Notable then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BlackBerry Notable not working


2. Fix BlackBerry Notable Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BlackBerry Notable be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BlackBerry Notable not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BlackBerry Notable may not be able to connect to the Internet when running in the background.

Reported Issues

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