Contact Be My Eyes Customer Service

Why should I report an Issue with Be My Eyes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Be My Eyes to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lastly, our ‘Specialized Help’ section allows you to connect with official company representatives for accessible and efficient customer support, directly through the Be My Eyes App. - Get assistance on your own terms: call a volunteer, chat with Be My AI or contact a company representative. “It was just amazing that someone from the other side of the world could be in my kitchen and help me with something. “Having access to Be My AI has been like having an AI friend by my side all the time describing things to me, giving me unprecedented access to the visual world and helping me be more independent. “The tie-up between Be My Eyes and Microsoft is fantastic!

2. When logged in as a blind or low vision user, you can send images via the app to Be My AI, which will answer questions about that image and provide conversational AI generated visual descriptions for a wide variety of tasks in 36 languages.

3. Be My AI is powered by artificial intelligence and is able to provide assistance in a wide variety of situations, from checking makeup before a night out to translating text from hundreds of different languages.

4. Connect with Be My Eyes volunteers speaking 185 languages and available – for free – 24 hours a day, 7 days a week.

5. Worldwide more than half a million people who are blind use the innovative Be My Eyes app through their smartphone to get visual description when they need it.

6. People who are blind or have low vision now have three powerful tools in one with Be My Eyes.

7. Or connect with dedicated company representatives to help with their products. All in one app.

8. Our newest feature, ‘Be My AI’, is a pioneering AI assistant integrated in the Be My Eyes app.

9. I don’t know what I would have done to fix my PC issues without their help. Well done! - 2018 Winner of the Dr.

10. Connect with more than 7 million volunteers.

11. Or use the latest AI image describer.

1. I went to settings and tried to click "send us feedback" under support and feedback and it doesn't work.Edit to say: I had trouble today, first the call was hard to answer because the green phone button was unresponsive.

2. I also recommend that a sighted person help set up the initial placement of the camera and place some sort of indicator that the callers use to know where to place a document (for assistance in reading mail, for example) so that it can be of a legible distance and position from the camera.Feedback doesn't work.

3. Had my first call helping someone; the video quality was too blurry for me to help, so I tried voting Thumbs Down at the end of the call for feedback but nothing happens.

4. And then the feedback feature in the app doesn't work, so I hope they read these.I've been a helper since 2018, but unfortunately had not been able to answer many calls.

5. After the call, I went into Settings then tried pressing "Send us feedback", but that didn't work either.

6. However, the feedback and the "problems" button at the end of a call do not work so I can not provide feedback when I've had any issues.

7. Just today, after years of being registered and available in the app, I was able to answer a call but then the audio was so incredibly faint that I had to end up guessing what the person needed and what they were saying.

8. When asked to rate the call on the next screen, the thumbs down button didn't work.

9. I got a call while trying to do the tutorial call because of my phone glitching/me clicking too fast maybe? And it loaded the video and then I got a call from an actual person which made me nervous but it was pretty easy.

10. How do you expect to improve when you're not willing to receive negative feedback? For such a simple app, there's no excuse to not have its features tested.I love that there is an app that allows me to offer help to those who are visually impaired.

11. The only other thing that could make it more amazing is if they tracked the calls I've taken, but that's an "if you can" ask.Really great idea but the app doesn't really work.

1. Fix Be My Eyes Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Be My Eyes: Restarting the app will resolve most errors.
2. Update the Be My Eyes App. Here is how:
   1. On Android goto PlayStore » Search for "Be My Eyes" » Open Be My Eyes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Be My Eyes » click "UPDATE".
3. Clear Be My Eyes app cache: Clearing cached data will force your app to retrieve the latest data directly from Be My Eyes servers.
   1. On Android, goto Settings » Apps » Select "Be My Eyes" » click Storage » click "Clear Cache".
4. Check Be My Eyes app permissions. If any of these permissions required to use your device's features are disenabled, Be My Eyes might not work.
5. Uninstall and reinstall Be My Eyes. If nothing else has worked, completely uninstall Be My Eyes then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Be My Eyes not working

2. Fix Be My Eyes Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Be My Eyes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Be My Eyes not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Be My Eyes may not be able to connect to the Internet when running in the background.