Contact Bang & Olufsen Customer Service

Why should I report an Issue with Bang & Olufsen?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bang & Olufsen a/s to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Easy access to product specific sound settings of your Bang & Olufsen product, giving you beautiful sound no matter what you are listing to. Never miss an update.

2. The Bang & Olufsen app guides you step-by-step through the setup of your product, and helps you personalize your product and music expereince.

3. The app showcases the striking Bang & Olufsen products connected to your Bang & Olufsen account.

4. The Bang & Olufsen app will notify you about updates for your products.

5. Enjoy our signature design as you turn your smartphone into a Bang & Olufsen-designed control centre.

6. The Bang & Olufsen app guides you in how to use your product and how to get the most out of the product specific features.

1. The actual UI is easy to navigate (if the app doesn't crash) and overall the app looks modern and nice.Restarted the headset more than six times, my phone more than four; getting the phone to connect to BT to a new Beoplay Portal headset is difficult.

2. When it works, it's a decent app... but every now and then I have to reset my headphones only to be unable to connect to the devices I want to, and when it does connect to my phone, it forever prompts me to download the app.

3. Then it doesn't see the device, but is connected, then disables all my features... it takes uninstalling the app, factory resets, uninstalling again, removing device, factory reset, etc.

4. Other than that I have been enjoying these headphones.App update takes forever, at one point I had to force stop and restart my phone.

5. Even if I disconnect from the device I was using, which shouldn't be necessary IMO and try to connect with the other device, it doesn't connect.

6. The last time the app would not connect to the buds, this required an uninstall and reset of the buds, annoying.

7. It may or may not connect to my Xbox, but I dont' really see the point in trying if it's already defective (the app is used to update its firmware, for example).

8. I finally figured out that I have to unplug the sound bar and then plug it back in and that seems to work.Connectivity in app response is poor compared to the competition.

9. It will reconnect to the previous device easily, but forms a bond with that device and doesn't wane want to let go and move on.

10. Sound quality seems great, but overall I expected a better experience for the price.Decent app, but it's lacking.

11. It just stopped working and now I pressed the circle button on the sound bar and it stopped playing with my TV.

1. Fix Bang & Olufsen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bang & Olufsen: Restarting the app will resolve most errors.
2. Update the Bang & Olufsen App. Here is how:
   1. On Android goto PlayStore » Search for "Bang & Olufsen" » Open Bang & Olufsen » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bang & Olufsen » click "UPDATE".
3. Clear Bang & Olufsen app cache: Clearing cached data will force your app to retrieve the latest data directly from Bang & Olufsen servers.
   1. On Android, goto Settings » Apps » Select "Bang & Olufsen" » click Storage » click "Clear Cache".
4. Check Bang & Olufsen app permissions. If any of these permissions required to use your device's features are disenabled, Bang & Olufsen might not work.
5. Uninstall and reinstall Bang & Olufsen. If nothing else has worked, completely uninstall Bang & Olufsen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bang & Olufsen not working

2. Fix Bang & Olufsen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bang & Olufsen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bang & Olufsen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bang & Olufsen may not be able to connect to the Internet when running in the background.