Contact 百度地图 Customer Service

Why should I report an Issue with 百度地图?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Baidu Map to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No other user reviews are displaying despite having the overall score shown.This app could easily be better than 90% of other map apps but No English???? How are foreigners supposed to use it in China? I mean directions can be in English (optional) not locations or street names it's impossible to use without having to learn the most difficult language in the world first.

2. If you need to map in China and you can read Chinese, I guess this is better than nothing hence the second starBaidu Maps is the best resource for navigation in China, Google Maps cannot compare in any way there.

3. Amazing fact is that chinese people are fine with all this.... :) So I guess we foreigners just have to get used to it, we are guests in China anyway.Very useful app when you travel to China, tells you which direction to go, which mrt or bus to take, when to get off etc.

4. Being all in Chinese is fair, but the reason the developers don't translate it to other languages/expand to other regions is because the product could not possibly compete with Google Maps.

5. I wish the Didi option linked to the English version of the didi app instead of within the Baidu Maps app.this app is good but not user friendly.

6. All Chinese apps are trying to kill your phone by consuming all possible resources at once and driving foreigners crazy with the amount of useless notifications and permissions.

7. I use it to find attractions, navigate, explore cities, and use Baidu's version of Google Street View.

8. Without these maps it's difficult to travel here in China.

9. That's the only use I've found.Fast loading & GPS 100% accurate - much better than Google mapsNo English mode, fairly faulty GPS in major cities.

10. It is *incredibly* slow to load the base map layers and seems inferior to Google Maps in every way.

11. you must need to learn to read the map or find locations on the map otherwise you will be lost in this big country.

1. Fix 百度地图 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 百度地图: Restarting the app will resolve most errors.
2. Update the 百度地图 App. Here is how:
   1. On Android goto PlayStore » Search for "百度地图" » Open 百度地图 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 百度地图 » click "UPDATE".
3. Clear 百度地图 app cache: Clearing cached data will force your app to retrieve the latest data directly from 百度地图 servers.
   1. On Android, goto Settings » Apps » Select "百度地图" » click Storage » click "Clear Cache".
4. Check 百度地图 app permissions. If any of these permissions required to use your device's features are disenabled, 百度地图 might not work.
5. Uninstall and reinstall 百度地图. If nothing else has worked, completely uninstall 百度地图 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 百度地图 not working

2. Fix 百度地图 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 百度地图 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 百度地图 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 百度地图 may not be able to connect to the Internet when running in the background.