Published by Adobe

Report an issue with Adobe Photoshop Sketch.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Adobe Photoshop Sketch?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Adobe to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Adobe Photoshop Sketch Customer Insights

1. There are no payments to be made and this is very great! I really would like a fill in option and when picking a new pen/pencil in the create in capture it has square ends (flat ones) it would be better if they were smooth round ends (in the strokes) like the other pens and pencils.

2. Changing colors and deleting old projects takes forever, hardly an exaggeration.I've been using Adobe Photoshop for awhile.

3. Why not have a option to go full screen and less clutter? Controlling the shapes is extremely difficult like trying to simply rotate, size, or even just move.

4. I've been using this app for a while because it has some great brushes and stencils that I can't find anywhere else.

5. The worst part is it can erase whole drawings by the crashing, and there's no "save drawing" option to save it without pressing the "X" button at the top left, which crashes a lot too.

6. I have a few issues, such as the slow speed of the undo button, the limited zoom, and the slightly intrusive size of the left panel.

7. I have been using it on my Galaxy tab, Samsung smart phone, and my ZTE.

8. The brushes however, are very smooth and flattering in my opinion, the layers work as expected and the overlays are acceptable.

9. As a result, not my best my experience using Adobe, but still very useful and easy to use app.

10. Otherwise I'm very satisfied with the app! (Also very limited brushes)I want to love the app but the fact you can't collapse the tool bar out of the way is REALLY annoying.

11. Couldn't imagine using this on a smaller phone.

Steps to Troubleshoot & Fix Adobe Photoshop Sketch Issues

1. Fix Adobe Photoshop Sketch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Adobe Photoshop Sketch: Restarting the app will resolve most errors.
  2. Update the Adobe Photoshop Sketch App. Here is how:
    1. On Android goto PlayStore » Search for "Adobe Photoshop Sketch" » Open Adobe Photoshop Sketch » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Photoshop Sketch » click "UPDATE".
  3. Clear Adobe Photoshop Sketch app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Photoshop Sketch servers.
    1. On Android, goto Settings » Apps » Select "Adobe Photoshop Sketch" » click Storage » click "Clear Cache".
  4. Check Adobe Photoshop Sketch app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Photoshop Sketch might not work.
  5. Uninstall and reinstall Adobe Photoshop Sketch. If nothing else has worked, completely uninstall Adobe Photoshop Sketch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Photoshop Sketch not working


2. Fix Adobe Photoshop Sketch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Adobe Photoshop Sketch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Adobe Photoshop Sketch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Adobe Photoshop Sketch may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am no longer aloud to use the app on my iPad which is understandable cause they released a new undated app but I had a drawing I spend a month in too complete and it’s not in my cloud so I was curious if you could help me recover it somehow ?

    — by Jacob Bulanda 11 months ago