Published by Adobe on Nov 29, 2023

Report an issue with Adobe Capture.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Adobe Capture: Illustrator,Ps?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Adobe to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Adobe Capture: Illustrator,Ps image 1 contact Adobe Capture: Illustrator,Ps image 2

About Adobe Capture: Illustrator,Ps

1. Adobe capture is one solution for all graphic design needs such as color match, color picker, photo to sketch, patternator, color finder, font finder, pencil sketch, vector, pixelcut, photoroom, background eraser, background remover, background blur, mask, blur image, photo gallery, exposure, canva design photo video, remove background, photo editor, digital camera, background editor, photo studio , pantone, indesign, imagine, svg, matterport, fresco, Creative cloud, adobe express, vectornator, lightroom, substance, digital art and more.

2. Photoshop, Photoshop express, Adobe Fresco, Photo shop Sketch, Premiere Pro, Illustrator, adobe photoshop mix, adobe Illustrator Draw, InDesign, Dimension, After Effects, Dreamweaver, Animate, adobe photoshop fix, adobe xd, adobe spark post, cc express, canva and adobe spark.

3. Now imagine turning those visions into design materials to immediately use in Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Fresco, and more.

4. Point and shoot at your drawing or upload a photo and watch it magically transform into clean, crisp lines, pencil sketch. Looking for font finder?

5. Take a photo of the type you like (in a magazine, on a label, a sign, anywhere! ) and watch a list of similar Adobe Fonts magically appear. Designers, rejoice!

6. Easily create beautiful, colorful patterns that fit with your creative projects by using your vector shapes with our precision pattern builder, patternator.

7. Adobe Capture turns your Android phone/tablet into a creation machine for graphic design.

8. Find your perfect font using Adobe Capture.

9. Use your brushes in Photoshop, Illustrator, or Fresco for rich painterly effects. Love wallpaper? Looking for patternator?

10. All your element save to Adobe Creative Cloud libraries.

11. Take a photo or use an image to create brushes that match your creative vision.

Adobe Capture Customer Insights

1. Having the background removal in the app makes that process so much smoother.I really do like the app, it's a great tool for creating vectors for use in other art apps, but there's a GLARING issue that I cannot overlook: If you open up another app or just tab out to view a bit of reference material while you're drawing, the undo button will stop working.

2. I started using it when I first started doing digital art/graphic design and ive learned so much because of this app, about color, patterns and geometry and vectors.

3. would love to see more editing features when creating certain types of creations but with how easy it is to use the same design between Adobe apps through creative cloud it isn't all that pertinent.

4. the auto capture feature is a game changer too as it suggests some super cool creations that may not be thought about.Ridiculously useful app for 3d printing, cricut cutting, laser engraving, etc.

5. (This may be possible already, but i haven't seen it in the settings.)This app is way more interesting than I originally thought it was! It's the best app I've ever found for finding color schemes from surroundings or from any photo.

6. it allows you to capture color schemes of the scenes around you so if you wanted to recreate it and the digital painting it will be much easier.

7. Especially if I've been working on a shape design for several hours.

8. I have spent countless hours getting a picture just right to end up hitting the wrong button or getting interrupted too many times and losing EVERYTHING! I don't have time to waste.

9. super user friendly, easy to navigate, clean looking interface, and super smooth operations.

10. it also lets you capture shapes which you can then use in Photoshop or illustrator to easily be able to color in something that intrigues you.

11. Its frustrating and very stressful.Please fix! Almost everytime I go to either save or am working on a shape design.

Steps to Troubleshoot & Fix Adobe Capture Issues

1. Fix Adobe Capture Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Adobe Capture: Restarting the app will resolve most errors.
  2. Update the Adobe Capture App. Here is how:
    1. On Android goto PlayStore » Search for "Adobe Capture" » Open Adobe Capture: Illustrator,Ps » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Capture » click "UPDATE".
  3. Clear Adobe Capture: Illustrator,Ps app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Capture servers.
    1. On Android, goto Settings » Apps » Select "Adobe Capture: Illustrator,Ps" » click Storage » click "Clear Cache".
  4. Check Adobe Capture app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Capture might not work.
  5. Uninstall and reinstall Adobe Capture. If nothing else has worked, completely uninstall Adobe Capture then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Capture not working


2. Fix Adobe Capture Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Adobe Capture be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Adobe Capture not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Adobe Capture may not be able to connect to the Internet when running in the background.

Reported Issues