Contact Protocol Customer Service

Why should I report an Issue with Protocol:hyperspace Diver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LINE Games to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. New kind of rhythm game Protocol : hyperspace Diver is Released! ▶ Music Dive with splendid music of famous artists. ▶ You can play Masterpiece of music from popular games of Nextfloor. ▶ Play newest rhythm game optimized in Smartphone / Tablet Now! * Due to latency of the sound system, beat sync would not fit perfectly with Bluetooth devices.

2. Using wired earphone or headphone is recommended. * Sharing result may not work correctly in some devices including LG V10.

1. Overall great game, keep making it better!This game is very creative, and as a rhythm games it's pretty good, I'd definently recommend this game for both beginners and more experienced players (although the charting could use a little improvement, it doesn't impact it too much, just takes a little while to get used to.) My only issue is the game keeps crashing every now and then.

2. Just play whatever you want.This is my first time playing a rhythm game and I'm doing good the music is great and taking advantages of the line to tap the note to create a pattern and design is brilliant.

3. The inability to turn off those distracting tap sounds brings a potential 5 star rating for a down to a 2.I, like many people who downloaded this game, have played many rythm based games.

4. Doesn't help with how fun it is to play.This game is the best rhythm game I've tried so far! It's absolutely free, no ads at all, and is super fun and challenging.

5. I hope to see this game grow and add more songs into the near and far future.Major unsyncing Problem: The song sounds semi-glitchy sometimes, and will go slower than the notes, unsyncing the song.

6. The music selection is also great!This game has a ton of potential! I had fun playing as much as I did.

7. Overall the game is super great.The game is amazing, although i had to reinstall the game due to a game bug glitching the notes resulting me not see the notes/track properly.

8. My device is pretty knew, and I'm not sure what's causing it.Phenomenal. I'm playing this after a lot of old reviews said the game sucks and keeps crashing, so maybe they've optimized this stuff.

9. The reason for the 4 stars is simply that it's not perfect, I feel like the graphics could be polished a bit, but other than that the game is good.

10. The music in the game are great, but i only genuinely enjoyed some.

11. I just can't really enjoy itHyperspace is a freeware rythm game w/ advanced offset & accessibility settings.

1. Fix Protocol Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Protocol: Restarting the app will resolve most errors.
2. Update the Protocol App. Here is how:
   1. On Android goto PlayStore » Search for "Protocol" » Open Protocol:hyperspace Diver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Protocol » click "UPDATE".
3. Clear Protocol:hyperspace Diver app cache: Clearing cached data will force your app to retrieve the latest data directly from Protocol servers.
   1. On Android, goto Settings » Apps » Select "Protocol:hyperspace Diver" » click Storage » click "Clear Cache".
4. Check Protocol app permissions. If any of these permissions required to use your device's features are disenabled, Protocol might not work.
5. Uninstall and reinstall Protocol. If nothing else has worked, completely uninstall Protocol then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Protocol not working

2. Fix Protocol Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Protocol be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Protocol not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Protocol may not be able to connect to the Internet when running in the background.