Contact Hisee SE Customer Service

Why should I report an Issue with Hisee SE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 深圳市瀚晖威视科技有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 2) There is no way to check the list of received notifications (it is empty in the app) if You do not subscribe for Cloud space .... even that You receive it on your phone.I can only read this up because it functions but you have to pay them lots of money in order to use it for its potential they charge extra for so cold AI features and you need to buy these fixtures for each and every single device you have search for devices you have to pay for times as much it is best to avoid devices that use this appNew to app today (PTZ Outdoor Camera) Have found it to be very user friendly.

2. Idiotic and more akin to garbageThe camera was good in the day but when it got dark the light on the camera would not turn off so you guys should make an option to turn off/on the light instead of it turning on everytime it gets dark outside I think most people find this a problemThe camera portion is always looking at the ceiling.

3. The bin with some moving parts has been sitting there for some time, but the Hisee couldn't tell It's not something of interest, recording the rubbish bin from time to time.

4. No compatibility with any known NVR.Using the app from 24h : 1) There is no option to turn OFF the light, it's quite disturbing during night .

5. Not today! Looking forward to seeing how it will make things just a little easier for once, Thanks to all involved.!!Hisee can't identify a static rubbish bin.

6. More detailed description on functions and features would be much appreciated by us non tech-savvy users.

7. Why do the developers expect something to trigger it every few minutes? Weird! Very poor contrast and colour saturation.

8. All functions left outside the paid one are very limited.

9. Wrong timestamp shown - appears to ignore daylight savings.

10. I'm confused on Graffic Notification,there's no info that I can find or on Humanoid Detection.

11. Adding device was trouble free and operates great.

1. Fix Hisee SE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hisee SE: Restarting the app will resolve most errors.
2. Update the Hisee SE App. Here is how:
   1. On Android goto PlayStore » Search for "Hisee SE" » Open Hisee SE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hisee SE » click "UPDATE".
3. Clear Hisee SE app cache: Clearing cached data will force your app to retrieve the latest data directly from Hisee SE servers.
   1. On Android, goto Settings » Apps » Select "Hisee SE" » click Storage » click "Clear Cache".
4. Check Hisee SE app permissions. If any of these permissions required to use your device's features are disenabled, Hisee SE might not work.
5. Uninstall and reinstall Hisee SE. If nothing else has worked, completely uninstall Hisee SE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hisee SE not working

2. Fix Hisee SE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hisee SE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hisee SE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hisee SE may not be able to connect to the Internet when running in the background.