Contact ParentVUE Customer Service

Why should I report an Issue with ParentVUE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Edupoint Education Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The ParentVUE Mobile app uses the same user login as the web-based ParentVUE portal. please contact your School District’s Administration office for access URL and ParentVUE login information. • Only school districts using the Synergy™ student information system version 6. 5 and higher can support the ParentVUE for the Android phones application. • The ParentVUE Mobile for the Android phones app uses same user login as the web-based ParentVUE portal.

2. ParentVUE Mobile for the Android phones works with the Synergy™ student information system in much the same way as the ParentVUE web portal, allowing parents to access near real-time information on assignments and scores, attendance, and demographic information.

3. NOTE: ParentVUE Mobile for the Android phones is a free application for parents and guardians using the ParentVUE web portal.

4. The ParentVUE Mobile application helps parents stay informed and connected by providing day-to-day insight into their child’s academic experience.

5. ParentVUE offers parents a single sign-on to view all of their children’s information regardless of school.

6. Please contact your School District’s Administration office to verify Synergy™ version and ParentVUE login information.

1. I see no update to address the crash issue that so many of is are having, so at this point, I'm uninstalling this unusable waste of space.It won't even open the inbox to see new messages now.

2. Why send notifications? This is not a new issue, been like that on my Android since we had tobstart using it this school year.

3. I'm fine if you have a glitch, it happens in tech, but the lack of customer service is appalling.This app used to be great and it was easy to use especially for checking grades.

4. No UI queue that it actually sent.Information display on schedule, grades, and assignment scores is useful.

5. I have not experienced any technical difficulties using it on my SamsungI've used this app for several years now, and it has always been reliable, but recent changes have caused the app to fail.

6. Grade book used to show current grades for all classes on one viewable screen.

7. Now i have to scroll and with each class taking more than 1 screen height, showing unhelpful Google charts?! In the class detail, numbers are cut off, and I have to click into each assignment to see detail.

8. So frustrating.Fix your bugs before you release new functionality! You get an in app notice of an email and if you clip it the app crashes you have to open app and then open mail.

9. Samsung S7 running android 8.0.For this app to be the hub of checking grades and everything else pertaining to your child, it really sucks bad.

10. This means having to back out of grades to switch instead of updating the same screen for another student.

11. It also stopped sending notifications to my email when I have a new message.

1. Fix ParentVUE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ParentVUE: Restarting the app will resolve most errors.
2. Update the ParentVUE App. Here is how:
   1. On Android goto PlayStore » Search for "ParentVUE" » Open ParentVUE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ParentVUE » click "UPDATE".
3. Clear ParentVUE app cache: Clearing cached data will force your app to retrieve the latest data directly from ParentVUE servers.
   1. On Android, goto Settings » Apps » Select "ParentVUE" » click Storage » click "Clear Cache".
4. Check ParentVUE app permissions. If any of these permissions required to use your device's features are disenabled, ParentVUE might not work.
5. Uninstall and reinstall ParentVUE. If nothing else has worked, completely uninstall ParentVUE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ParentVUE not working

2. Fix ParentVUE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ParentVUE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ParentVUE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ParentVUE may not be able to connect to the Internet when running in the background.