Contact Duval County Public Schools Customer Service

Why should I report an Issue with Duval County Public Schools?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Greg Lukach to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The official Duval County Public Schools app gives you a personalized window into what is happening at the district and schools.

2. Get the news and information that you care about and get involved.

1. Right now though it only shows 1 of my 3 kids, clicking on focus just sits on a loading screen, theres no clear contact info for help and it's just generally not user friendly.

2. First, trying to locate or navigate your way, better off closing your eyes and imagining! Finally found what I needed after 20 minutes of hunting; placing the address was a nightmare, then using the drop down menu keeps defaulting to Andrew Jackson.

3. I am using a Samsung Galaxy Note 20 Ultra and I can't even see my student's names when opening the attendance log on focus.

4. Even opening focus in a separate window via the UI is provides the same user experience.

5. Poorly designed.Update 8/8/20: Now I can login to Focus, but as soon as I do, it loads the page then immediately loops back to the login.

6. Now it just sits on a "loading" screen when I go to Focus.

7. Even with a strong wifi signal or full bars on mobile data.The app doesn't log into focus correctly.

8. Great in concept, terrible in application.Why develop an app that is by far crappie and NOT user friendly.

9. After clicking a link in focus, scroll from left to right did not show the content correctly.

10. I really hope it gets some updates and improves (like it has in the past) because this could be a really great tool.

11. I hope that after the storm passes, someone with the proper computer skills will be hired to fix the loading problems.

1. Fix Duval County Public Schools Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Duval County Public Schools: Restarting the app will resolve most errors.
2. Update the Duval County Public Schools App. Here is how:
   1. On Android goto PlayStore » Search for "Duval County Public Schools" » Open Duval County Public Schools » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Duval County Public Schools » click "UPDATE".
3. Clear Duval County Public Schools app cache: Clearing cached data will force your app to retrieve the latest data directly from Duval County Public Schools servers.
   1. On Android, goto Settings » Apps » Select "Duval County Public Schools" » click Storage » click "Clear Cache".
4. Check Duval County Public Schools app permissions. If any of these permissions required to use your device's features are disenabled, Duval County Public Schools might not work.
5. Uninstall and reinstall Duval County Public Schools. If nothing else has worked, completely uninstall Duval County Public Schools then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Duval County Public Schools not working

2. Fix Duval County Public Schools Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Duval County Public Schools be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Duval County Public Schools not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Duval County Public Schools may not be able to connect to the Internet when running in the background.