Contact Biblio Customer Service

Why should I report an Issue with Biblio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Axiell Media AB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you do not find the book that you would like to read or listen to, please contact your library and they will help you find what you are looking for.

2. Biblio is the library app where you can borrow, read and listen to your favorite literature, both streamed and off-line.

3. Biblio makes it easy to read and listen to your library's literature wherever you are.

4. If you have questions about how many books you can borrow, please contact your library and they will inform you about which rules they have.

5. Biblio makes it possible to access your library's book catalog.

6. If you want to save surf or have a bad cell coverage, you can download the books you want to read or listen to.

7. If you do not find the library you are looking for, please contact your library.

8. If you have problems logging in, please contact your library.

9. Most libraries are connected to Biblio (Sweden, Finland) some may be a part of a portal and that name will show in the login list.

10. The books are then stored on your device and you can listen to them on the train or on the flight without interruption.

11. Logins are managed by your library.

1. Also when I opened the book after a crash it has just put me back to the beginning! AnnoyingJust downloaded and opened the first book and.. WOW, it's bright! With no settings options to adjust screen brightness AND not being able to adjust the phone settings (which still wouldn't have been enough), because they are "being controlled by the currently running app", I won't be using or exploring this app further at this time; I have no wish for headaches, sore eyes, and/or sensory overload from trying to read on my phone.Like the idea to be able to borrow ebooks from my library and read them on my device.

2. Sometimes it loads a very long time when starting the app.I love the app for many reasons like being able to borrow books from the comfort off your home and read wherever you are.. the problem comes when you want to find a good audiobook.. I'm very picky when it comes to those cause often i can't listen more than 2 minutes before I need to find a new one.. I need a good voice actor to understand what's going on.

3. 11/8/2019: The audiobook player malfunctions: the "30sec back" button actually sends you 1min forward, it is impossible to slide to the beginning of the book, and sometimes the "30 sec forward" button changes the playing speed, which can only be reset by closing and reopening the app.Only tried reading a book, which does not work very well.

4. However, the thing that bothers me the most is that screen brightness is not in sync with the phone! E.g., my phone is in night mode, I open the app, it's super bright and I have to manually change the brightness in the app.

5. The screen brightness is somehow managed through the app and it ignores my phone settings which makes it unsuitable for late night reading.

6. The fullscreen toggle is annoying and it makes you lose track of where you are.The disabling of the phone's inherent adaptive brightness makes the app unusable.

7. So being able to return books would be nice.. cause now i can't borrow anything else, and I'm stuck with stuff i don't wanna hear.

8. Also, the screen goes dark based on phone sleep timer and have to touch the screen to keep it on.

9. Suspect Biblio was chosen by Swedish libraries due to nepotism considering how poorly developed the app is.I like the opportunity to be able to listen to several audiobooks, but there is several issues that is not making so pleasent experience.

10. It forces the user to manually change the brightness level every time ambient light changes.

11. Screen turns off after timeout, how can this even be missed? Page handling very finicky.

1. Fix Biblio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Biblio: Restarting the app will resolve most errors.
2. Update the Biblio App. Here is how:
   1. On Android goto PlayStore » Search for "Biblio" » Open Biblio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Biblio » click "UPDATE".
3. Clear Biblio app cache: Clearing cached data will force your app to retrieve the latest data directly from Biblio servers.
   1. On Android, goto Settings » Apps » Select "Biblio" » click Storage » click "Clear Cache".
4. Check Biblio app permissions. If any of these permissions required to use your device's features are disenabled, Biblio might not work.
5. Uninstall and reinstall Biblio. If nothing else has worked, completely uninstall Biblio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Biblio not working

2. Fix Biblio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Biblio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Biblio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Biblio may not be able to connect to the Internet when running in the background.