Contact SONOFY Customer Service

Why should I report an Issue with SONOFY - Sonos Voice?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Native Labs, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customer service is pretty reactive though although still not sure whether the issue will reappear which would be very annoying... When it works (that's most of the time) it does what is intended which is to broadcast messages through WiFi to the Sonos speakers.

2. Not sure why uninstalling didn't work 🤔 Thanks for the quick response.* Everytime I open the app, the splash screen appears and then tells me "Failed to Sign In".

3. I read your reason why, but Sonos allows email account login so why not same email for Auth? Regardless, thanks for the great app!Easy to install and use.

4. the notifications on my speakers for incoming messages is pretty cool.*EDIT: Clearing app cache + data worked to fix the issue I was experiencing for the time being.

5. Just send him a note if you can't get it to work, or spend 3k on a PA system or buy 6 Alexas.Quite good, though the UI with the comic font looks a bit unprofessional, just like the display of the temporary MP3 file name when broadcasting.

6. Very annoying.I run this on a 16 speaker Sonos system running off a SonosNet configuration plugged into an eero mesh network with 7 nodes.

7. Purchased the lifetime credit usage when I started using the app, but for the last two weeks it's been literally unusable.Love what we've seen so far and planning to buy.

8. Alexa allows broadcasting to Sonos now but only to newer speakers.

9. Google sign is is more secure than setting up an account and is appreciated.

10. Since installing a home wifi mesh a few weeks ago, it never finds all my speakers.

11. And to find out that it has auto disabled (like a timeout), is very, very frustrating.Only works if you sign in.

1. Fix SONOFY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SONOFY: Restarting the app will resolve most errors.
2. Update the SONOFY App. Here is how:
   1. On Android goto PlayStore » Search for "SONOFY" » Open SONOFY - Sonos Voice » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SONOFY » click "UPDATE".
3. Clear SONOFY - Sonos Voice app cache: Clearing cached data will force your app to retrieve the latest data directly from SONOFY servers.
   1. On Android, goto Settings » Apps » Select "SONOFY - Sonos Voice" » click Storage » click "Clear Cache".
4. Check SONOFY app permissions. If any of these permissions required to use your device's features are disenabled, SONOFY might not work.
5. Uninstall and reinstall SONOFY. If nothing else has worked, completely uninstall SONOFY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SONOFY not working

2. Fix SONOFY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SONOFY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SONOFY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SONOFY may not be able to connect to the Internet when running in the background.