Published by Smart Client Developer

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Why should I report an Issue with STB SmartClient?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Client Developer to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

STB SmartClient Customer Insights

1. not working in redmi note 7 pro, installed and uninstalled so many times but still apps not working in rn7 pro, screen completely goes white when open apps and device stuck only i have ti do is press home button and close through recent apps button, checked everything under permission everything allowed but still apps not work in rn7pro.This app is not working, while I'm opening the it shows white page and returns back to home screen, please fix the app asap.

2. I will give you 5 stars after fix it.STBSmartClient app is not working in Oppo A5 2020, atter open the application screen is blank for some time and then comes to home page.

3. Please resolve this issue... .when open that app..then it close...add signl setting so we can use it to search satellite signal also Useless remote not of any use Google should remove from play store waste timeApp doesn't start only.. crashes every time I open it.

4. But it not working now pls fix the bug asapThis application can't play channels with key icon although the channel currently doesn't encrypted, please fix it.

5. Please resolve the issue.Very good app but not working in my new mobile Android pi version.

6. How I solve this... please help... but remote is working on my stb...Not working my Android infinix hot9.

7. In my previous mobile it was working perfectly.

8. Please update it.Working with fine.

9. I used this app 1year ago it works fine at that time.

10. Problem solved.Thank you.when I click on DVB option.

11. then show (webserver version low).

Steps to Troubleshoot & Fix STB SmartClient Issues

1. Fix STB SmartClient Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart STB SmartClient: Restarting the app will resolve most errors.
  2. Update the STB SmartClient App. Here is how:
    1. On Android goto PlayStore » Search for "STB SmartClient" » Open STB SmartClient » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for STB SmartClient » click "UPDATE".
  3. Clear STB SmartClient app cache: Clearing cached data will force your app to retrieve the latest data directly from STB SmartClient servers.
    1. On Android, goto Settings » Apps » Select "STB SmartClient" » click Storage » click "Clear Cache".
  4. Check STB SmartClient app permissions. If any of these permissions required to use your device's features are disenabled, STB SmartClient might not work.
  5. Uninstall and reinstall STB SmartClient. If nothing else has worked, completely uninstall STB SmartClient then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing STB SmartClient not working


2. Fix STB SmartClient Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make STB SmartClient be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to STB SmartClient not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, STB SmartClient may not be able to connect to the Internet when running in the background.

Reported Issues