Contact Phone Cleaner Customer Service

Why should I report an Issue with Phone Cleaner: Virus Clean?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cleaner Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm going to look for a different cleaner!!!It does not indicate what's being "cleaned" and the CPU/Battery cooling functions are no longer available??? Also I do not appreciate the constant popups reminding to clean every 5 minutes!Easy, Time Saver, not complicated & trust worthy cause this app managed to clean many un-used files which other similar Apps could not clean.

2. At that point my choice was either hit the clean button or back out of that and I chose to back out because I'm not going to delete files without an opportunity to review those files and that option wasn't available to me.With the latest update you removed the phone cooler button.

3. You don't need 3 add on apps to clean your phone.Ran my first scan but chose to discontinue.

4. If you fix my listed complaints, will be more than happy to increase my rating stars.Works well, but keeps popping up alerts to clean or remove trash even when i'm texting or looking up something.

5. After ran his first scan it displayed all the phone information along with how many junk files you found.

6. Also, like others have reported, says I have files to clean.

7. If you're someone who is able to drive with the check engine light on AND the big HAZARD RED TRIANGLE, go for it! Thats not me!Fantastic app!!! I've tried many phone cleaning apps over the years and this one is by far the best one I've ever used.

8. They also removed some features like junk clean and battery saver.

9. Then turns around and says I have files to clean.

10. Says there are no files to clean.

11. Example, "Too much junk- CLEAN NOW!" Like it has some urgent issues it discovered! HOWEVER, I run it and there's O junk! Always! Often! Too much! So I uninstalled the app.

1. Fix Phone Cleaner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Phone Cleaner: Restarting the app will resolve most errors.
2. Update the Phone Cleaner App. Here is how:
   1. On Android goto PlayStore » Search for "Phone Cleaner" » Open Phone Cleaner: Virus Clean » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phone Cleaner » click "UPDATE".
3. Clear Phone Cleaner: Virus Clean app cache: Clearing cached data will force your app to retrieve the latest data directly from Phone Cleaner servers.
   1. On Android, goto Settings » Apps » Select "Phone Cleaner: Virus Clean" » click Storage » click "Clear Cache".
4. Check Phone Cleaner app permissions. If any of these permissions required to use your device's features are disenabled, Phone Cleaner might not work.
5. Uninstall and reinstall Phone Cleaner. If nothing else has worked, completely uninstall Phone Cleaner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Phone Cleaner not working

2. Fix Phone Cleaner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Phone Cleaner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Phone Cleaner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Phone Cleaner may not be able to connect to the Internet when running in the background.