Contact Sunrise Smart TV Customer Service

Why should I report an Issue with Sunrise Smart TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sunrise UPC GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also cannot watch all the channels on replay.More or less, it works fine but needs improvements: for example, please add the possibility to choose the language as we have on TV.Useful app for when I'm away from home.

2. I can either watch live TV or catch up on the recordings I've made.just not good enough, needs a better interface whem viewing.

3. For example, - The channel descriptions do not line up with the channel number on the TV Guide on my Android Tablet.

4. What is great is that I have TV portability, when I'm in my flat! 👍🏽 😊 That's Nice.Terrible, just like TV box it connects with.

5. - The connection is lost whenever the USB is plugged/unplugged; hence, the connection has to be reset.

6. - Sometimes the connection is lost for no reason.

7. Goods and Services Act is not fulfilled.the stream freezes very often.

8. Crashing, freezing, requiring reboots.

9. can't we have the same channels as on the TV Box?Rather complicated.

10. stops too muchThere is nothing I cannot do with this app... like on the TV.

11. Overall, the Sunrise Smart TV App functions.

1. Fix Sunrise Smart TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sunrise Smart TV: Restarting the app will resolve most errors.
2. Update the Sunrise Smart TV App. Here is how:
   1. On Android goto PlayStore » Search for "Sunrise Smart TV" » Open Sunrise Smart TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sunrise Smart TV » click "UPDATE".
3. Clear Sunrise Smart TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Sunrise Smart TV servers.
   1. On Android, goto Settings » Apps » Select "Sunrise Smart TV" » click Storage » click "Clear Cache".
4. Check Sunrise Smart TV app permissions. If any of these permissions required to use your device's features are disenabled, Sunrise Smart TV might not work.
5. Uninstall and reinstall Sunrise Smart TV. If nothing else has worked, completely uninstall Sunrise Smart TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sunrise Smart TV not working

2. Fix Sunrise Smart TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sunrise Smart TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sunrise Smart TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sunrise Smart TV may not be able to connect to the Internet when running in the background.