Contact Masha e o Urso Customer Service

Why should I report an Issue with Masha e o Urso?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 01Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I just paid £3.50 for my daughter to be able to watch all the episodes and now it's updated it will only play in Spanish or Portuguese, absolute F**king joke, put English back or refund my money.Great looking app but no English only Spanish or Portuguese, I wanted to purchase for my daughter but only good to us in EnglishWonderful Show!! My granddaughter loves it.Love it but language is badThe videos are not in English...Worst game I download it but it's not opening 😤😵😒worst app it has virus.

2. If its on payment basis den pl count me out as i m retired sr citizen of india.

3. dont downloadReset my device now can not restore purchases.

4. I would like a refund.Grt i wanted dis thnx.

5. Ok i m deleting it as it is on payment now i saw.

1. Fix Masha e o Urso Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Masha e o Urso: Restarting the app will resolve most errors.
2. Update the Masha e o Urso App. Here is how:
   1. On Android goto PlayStore » Search for "Masha e o Urso" » Open Masha e o Urso » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Masha e o Urso » click "UPDATE".
3. Clear Masha e o Urso app cache: Clearing cached data will force your app to retrieve the latest data directly from Masha e o Urso servers.
   1. On Android, goto Settings » Apps » Select "Masha e o Urso" » click Storage » click "Clear Cache".
4. Check Masha e o Urso app permissions. If any of these permissions required to use your device's features are disenabled, Masha e o Urso might not work.
5. Uninstall and reinstall Masha e o Urso. If nothing else has worked, completely uninstall Masha e o Urso then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Masha e o Urso not working

2. Fix Masha e o Urso Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Masha e o Urso be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Masha e o Urso not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Masha e o Urso may not be able to connect to the Internet when running in the background.