Published by British Council on Apr 2, 2024

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Why should I report an Issue with LearnEnglish Grammar?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of British Council to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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LearnEnglish Grammar Customer Insights

1. Now l have to bear the dreadful advertising.This is the first time I've seen an app that could teach you English better than the one.It literally has everything to correct punctuation and tenses.I would have given it 5 stars but this is not an appropriate for people who have been struggling for the exams.It only helps people that are struggling with English who have problems with structuring their own sentences or wrong pronunciation etc.I am doing some research for my company in Hong Kong, looking for a good English learning application, to encourage our staff member to put into efforts every day to improve their English skills.

2. Except, it will be better if the application could provide explaination notes when wrong answers were given, not only practice, but knowing why the answer a user give were wrong.It's not flexible with the meaning of the sentence, thus I got many mistakes despite having good grammar.

3. When the keyboard pops up, it covers parts of the question, specially the NEXT button, and if you tap the DONE button on top right corner by mistake, you have to begin form start again.I bought several packages of this app few years ago, now I was trying to restore the ads free app and the corresponding packages, but this didn't work, even after un-/reinstalling .

4. For example, when opening / closing an application, or after a training session.The app is good and all, but the "arranged the words" section is really annoying, to be honest.

5. This will make a better user experience, since it will remove a click per question and make the learning experience smoother.Good application.

6. Therefore, the user won't need to press the check or next button on every single question.

7. The app can't arranged the words properly as I want to arranged it and there are some cases that some of the words are missing when I tried to arranged it.

8. It also tend to automaticly jumbled up the words when I tried to move one word.

9. I hoped to give this to little kids to help them practice, but at the end every lesson/test, out jumps an ad of a ludicrously cheap app with suggestive photographs of women.

10. I also has got technical errors which causes letters or words couldn't fully shown up.

11. But if it appears during a study session, of course it will mess up concentration.

Steps to Troubleshoot & Fix LearnEnglish Grammar Issues

1. Fix LearnEnglish Grammar Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LearnEnglish Grammar: Restarting the app will resolve most errors.
  2. Update the LearnEnglish Grammar App. Here is how:
    1. On Android goto PlayStore » Search for "LearnEnglish Grammar" » Open LearnEnglish Grammar » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LearnEnglish Grammar » click "UPDATE".
  3. Clear LearnEnglish Grammar app cache: Clearing cached data will force your app to retrieve the latest data directly from LearnEnglish Grammar servers.
    1. On Android, goto Settings » Apps » Select "LearnEnglish Grammar" » click Storage » click "Clear Cache".
  4. Check LearnEnglish Grammar app permissions. If any of these permissions required to use your device's features are disenabled, LearnEnglish Grammar might not work.
  5. Uninstall and reinstall LearnEnglish Grammar. If nothing else has worked, completely uninstall LearnEnglish Grammar then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LearnEnglish Grammar not working


2. Fix LearnEnglish Grammar Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LearnEnglish Grammar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LearnEnglish Grammar not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LearnEnglish Grammar may not be able to connect to the Internet when running in the background.

Reported Issues