Contact Ciak Customer Service

Why should I report an Issue with Ciak?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Giuseppe Latini to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Making the director wait is never good 😉I have one suggestion, add your clape sound recorder.For example I'm using my phone for recording audio with lavalier microfone and I use dslr I must sinc my audio and video but if I have clape near dslr lavalier mic will not pick up sound but if recorder is connected with clape it will be perfect sound pic on audio and also visual pik on my video.

2. Audio and visual cues with a countdown.Questa app è perfetto per i miei produzioni.

3. 😉Useless, cannot be customisedDoesn't work wellIt's a great app.Best of all the clapper apps I tried.

4. What if your first take is shot 60? Need long press on Take too, to reset to zero, or fix errors.

5. However, still needs improvements- Setup should be able to set Scene and Take directly, including 1A, 1B etc.

6. On main screen, long press on scene +/- does nothing.

7. Girato le intervistse con persone non professionista.

8. Best free filmmakers app.

1. Fix Ciak Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ciak: Restarting the app will resolve most errors.
2. Update the Ciak App. Here is how:
   1. On Android goto PlayStore » Search for "Ciak" » Open Ciak » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ciak » click "UPDATE".
3. Clear Ciak app cache: Clearing cached data will force your app to retrieve the latest data directly from Ciak servers.
   1. On Android, goto Settings » Apps » Select "Ciak" » click Storage » click "Clear Cache".
4. Check Ciak app permissions. If any of these permissions required to use your device's features are disenabled, Ciak might not work.
5. Uninstall and reinstall Ciak. If nothing else has worked, completely uninstall Ciak then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ciak not working

2. Fix Ciak Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ciak be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ciak not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ciak may not be able to connect to the Internet when running in the background.