Published by CoverMe Secure Messenger & Vault, Inc. on Sep 14, 2024

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Why chat with our AI CoverMe Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CoverMe.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It's good if you want to keep changing your phone number and have multiple accounts but pretty useless if you want to have a single number long term3 weeks ago The app was not receiving pictures.

2. Thank you coverme for all you do! Although Ive been using your app for only 1 week, you already surprise me.Great free WiFi texting and phone app.

3. It gives me a real second phone number to call and text and to be called.

4. Unfortunately it is very expensive to keep this private number app running if you want to speak to people with one phone number.

5. Good app Only problem once in a while texts are unable to send for a whole day it gets error message.

6. You download on your tablet or an old phone for free, simply connect to your WiFi and your set to text.

7. When you do this, makes me wonder if this will be what I'll be purchasing for $39 every 6 months..which is a definite no go.This calling app and signal number have a wonderful tech team that keeps everything up to date and simple to use.

8. Depend on coverme when your phone shatters but you still need to make contact with friends or loved ones.

9. I'm fairly sure it's designed to take your money.dont get this appAhhhh, come on!! A little deceptive aren't we on trial? Cannot utilize all the so called features, also stacking additional fees for add-ons.

10. I have tried some similar apps and Coverme burner phone is my favorite although its a little new.

11. Now AGAIN ANOTHER ISSUE: can not sent or receive texts !!!!! What is going on with this app ???? Why so many problems every week ???? Awful.Used 2 B great.

Steps to Troubleshoot & Fix CoverMe Issues

1. Fix CoverMe Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CoverMe: Restarting the app will resolve most errors.
  2. Update the CoverMe App. Here is how:
    1. On Android goto PlayStore » Search for "CoverMe" » Open CoverMe - Second Phone Number » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoverMe » click "UPDATE".
  3. Clear CoverMe - Second Phone Number app cache: Clearing cached data will force your app to retrieve the latest data directly from CoverMe servers.
    1. On Android, goto Settings » Apps » Select "CoverMe - Second Phone Number" » click Storage » click "Clear Cache".
  4. Check CoverMe app permissions. If any of these permissions required to use your device's features are disenabled, CoverMe might not work.
  5. Uninstall and reinstall CoverMe. If nothing else has worked, completely uninstall CoverMe then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CoverMe not working


2. Fix CoverMe Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CoverMe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CoverMe not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CoverMe may not be able to connect to the Internet when running in the background.

Reported Issues

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