Contact WiFi Heatmap Customer Service

Why should I report an Issue with WiFi Heatmap?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wi-Fi Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I got this app specifically for that ability to use on my phone on the go.perfect little app shows minimal and useful info at a glance for a wifi engineerThe test gives up after a few minutes without warning, which causes all test data to be lost.

2. Needs to be able to set distance while drawing or you will most likely have a bad map, unless you are good at drawing maps without a ruler or other measurement/accuracy tool.

3. Make it a little more idiot-proof to set scale and size of dot, then 5 stars.Do not even attempt to use the drawing feature to create your floorplan.

4. If this app with full access was sold for $9 it would sell in the millions in 12 months or less, but at this high price of $29 it will not move as fast.Since upgrading to the premium version of the app, I have lost the ability to text or email scan results.

5. If the devs manage to insert automation such as automatic in doors triangulation running on the background then maybe it has a chance..Shows multiple metrics, e.g. signal, speed, ping.

6. Maybe if I could complete a test, I would see something differentThe concept is good the execution is kinda horrible.. UI and functionality would be forgiven if there was automation.

7. Couldn't even complete my bad map drawing though because it wouldn't record any new measurements after the first.

8. With 1meter resolution, it's a field strength meter of limited uitility as an indoor heatmap unless you are using it in a extraordindarily large home or a commercial building.

9. I managed to get my room to the right scale, but would like 1.5m dots and couldn't figure out how so it's not there or it's tricky (clicked advanced but seems to scale room).

10. Draw your floor plan in literally any other tool, even MSPaint is better, and import it instead.

11. Hell, even Corel Draw from the early 90s is a better tool.Mapping and measuring kept not recording.

1. Fix WiFi Heatmap Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WiFi Heatmap: Restarting the app will resolve most errors.
2. Update the WiFi Heatmap App. Here is how:
   1. On Android goto PlayStore » Search for "WiFi Heatmap" » Open WiFi Heatmap » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WiFi Heatmap » click "UPDATE".
3. Clear WiFi Heatmap app cache: Clearing cached data will force your app to retrieve the latest data directly from WiFi Heatmap servers.
   1. On Android, goto Settings » Apps » Select "WiFi Heatmap" » click Storage » click "Clear Cache".
4. Check WiFi Heatmap app permissions. If any of these permissions required to use your device's features are disenabled, WiFi Heatmap might not work.
5. Uninstall and reinstall WiFi Heatmap. If nothing else has worked, completely uninstall WiFi Heatmap then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WiFi Heatmap not working

2. Fix WiFi Heatmap Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WiFi Heatmap be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WiFi Heatmap not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WiFi Heatmap may not be able to connect to the Internet when running in the background.