Contact Downloader Customer Service

Why should I report an Issue with Downloader for Tiktok - Tmate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Secure Soft Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Overall 10/10 app, easy to use and non invasive ad experience, definitely one of the best social media video downloaders out there.Well, this app worked for the first 10 downloads and now it keeps showing a "network error", so i can't download anything anymore... I've cleared the apps storage and cache and also have uninstalled it and reinstalled and nothing fixed it.

2. Would be really nice to have a stable downloading app since there is not another one that compares in quality (speed/ad frequency/etc), but the amount of times you end up unable to download anything is disappointing at best and incredibly agitating at worst.

3. Do not give up! Also as far as the adds, I dont like them any more than anyone else but the app is free, right?EDIT: this app recently updated to where most videos can't be downloaded without watermarks, so this app is pretty much useless now The quality of the downloads are really good, and downloading speed is super fast.

4. Sometimes they show up after your download but never any other time.Easy to use design especially nice for dummies like me who dislike complicated interface.

5. This is a pretty good app for downloading vids from TikTok, though recently I've been having issues with it, like I'll copy a link and as the app is checking the URL, it'll come up as "Not found downloadable files".

6. Before that though, i did love how easy and simple it is to use the app, i barely had to do much to download videos.Perfect. Only one ad when you download a video which is reasonable for an app that needs some money to run.

7. If you are not able to download the desired content, keep trying, try doing it more than once or in a different sequence but play around with all the features and eventually you should either figure it out or get lucky and make it work, just as i did.

8. Ads are even spaced out so you dont feel bombarded after every time you open the app from background, you can also skip the ads instead of being forced to watch a 30 second ad every time, and I do mean ever ad has the X in the corner you aren't forced to watch anything.

9. Will be using this in the future!I tried a few apps and this one is by far the best! First, it has no annoying ads! Second, it is more reliable -- it works when competitors fail.

10. Ads aren't as frequent as other tik tok downloading apps I've tried, and they're not long (usually a quicky pop up you can exit out of).

11. Excellent app...however , still early days ...have had mixed results with several downloaders; all began well ( although this is the best so far) but , they all , after operating perfectly , require log in for each download ...as a consequence of which they cease to function.

1. Fix Downloader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Downloader: Restarting the app will resolve most errors.
2. Update the Downloader App. Here is how:
   1. On Android goto PlayStore » Search for "Downloader" » Open Downloader for Tiktok - Tmate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Downloader » click "UPDATE".
3. Clear Downloader for Tiktok - Tmate app cache: Clearing cached data will force your app to retrieve the latest data directly from Downloader servers.
   1. On Android, goto Settings » Apps » Select "Downloader for Tiktok - Tmate" » click Storage » click "Clear Cache".
4. Check Downloader app permissions. If any of these permissions required to use your device's features are disenabled, Downloader might not work.
5. Uninstall and reinstall Downloader. If nothing else has worked, completely uninstall Downloader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Downloader not working

2. Fix Downloader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Downloader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Downloader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Downloader may not be able to connect to the Internet when running in the background.