Contact Immigration eServices Customer Service

Why should I report an Issue with Immigration eServices?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Immigration Bureau to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If it's just a thin shell on top of the official website, I would say it's better to use that instead, if it weren't for the awful design decisions there that make me grind my teeth every time I use it.Android version: After loading the app, it shows "Message Not Found", and even I can input my email and password, nothing else is clickable.

2. In gist, both versions have been workable before but can't be used since June 2020.The will not connect so having entered so the information requested, with no other error messages as regards incomplete or incorrect input I can't submit it.

3. I have tried using wireless and data connections, same result over three days.Perhaps because the 90 day reporting webpage is down right now (404 error), the app brings up a "Message not found" dialog box on start, and the login page is completely unresponsive.

4. Very frustrating as now I have to use my landlord's registration service (they refuse to take responsibility for reporting and have a clause to pass on any failure fines to the tenant) for which there is a charge of course!! Very frustrating, odd complicated though to do the right thing but then to fail due to an early sorted app problem!As far as I can see, this app does not work.

5. It issues the error message "cannot connect" on 1st install, and clearing the memory and reinstalling has no effect.

6. I tried to install, uninstall and reinstall many time but it's the same.😓😓 Cannot connect.

7. iOS version: Seems okay after its loading, but after keying in email and password, it shows "Service Error".

8. However, if I turned WiFi off and relied on mobile data, I was able to connect and register.

9. Won't connect with wifi on Photo recognition does not work.

10. Seems like no one cares about this app.It says cannot connect.

11. What's worse is that I have to keep re-inputting all that information, only to keep getting the Same error message.

1. Fix Immigration eServices Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Immigration eServices: Restarting the app will resolve most errors.
2. Update the Immigration eServices App. Here is how:
   1. On Android goto PlayStore » Search for "Immigration eServices" » Open Immigration eServices » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Immigration eServices » click "UPDATE".
3. Clear Immigration eServices app cache: Clearing cached data will force your app to retrieve the latest data directly from Immigration eServices servers.
   1. On Android, goto Settings » Apps » Select "Immigration eServices" » click Storage » click "Clear Cache".
4. Check Immigration eServices app permissions. If any of these permissions required to use your device's features are disenabled, Immigration eServices might not work.
5. Uninstall and reinstall Immigration eServices. If nothing else has worked, completely uninstall Immigration eServices then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Immigration eServices not working

2. Fix Immigration eServices Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Immigration eServices be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Immigration eServices not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Immigration eServices may not be able to connect to the Internet when running in the background.