Published by Yandex Apps on Nov 12, 2024

contact Yandex Mail Chat with our AI-based Yandex Mail Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Yandex Mail?



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Why chat with our AI Yandex Mail Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Yandex Mail.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Cannot customize swipe actions (left is delete, right is unread/read with no other options or choices.) These are two major missing features that lose stars.I like the email service.

2. However, the app works excellently, the web search engine is great, they also give you 10 free gb of online storage, you can also create alternate accounts, I mean what's not to like? Yandex also has a translator app that's like 1000 times better than google translate, Yandex also offers an internet web browser, that's super light and works beautifully.

3. I am continuing to use the email service, and finding my way around the Yandex browser also.

4. It's terrific that you can deal with numerous accounts at the very same time, and the support for all the significant email carriers is a massive and also.

5. 🤔filters spam better than any other email service i have used, with the exception on Outlook with which it is probably tied.

6. The security features are different than others that I normally use , and occasional random outgoing mail I have to do a challenge to send email.

7. The only issue I ever had was a couple people who were unable to receive the emails sent from Yandex.

8. Multiple email accounts from other providers can be utilized as well.

9. I have to spell it but it's good for you guys because occasionally I am asked how good it is!Excellent email service.

10. I like Yandex email.

11. The rendering of emails is excellent (clear, easy to read, loads quickly.) BAD: I cannot figure out any way to assign labels to emails.

Steps to Troubleshoot & Fix Yandex Mail Issues

1. Fix Yandex Mail Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Yandex Mail: Restarting the app will resolve most errors.
  2. Update the Yandex Mail App. Here is how:
    1. On Android goto PlayStore » Search for "Yandex Mail" » Open Yandex Mail » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yandex Mail » click "UPDATE".
  3. Clear Yandex Mail app cache: Clearing cached data will force your app to retrieve the latest data directly from Yandex Mail servers.
    1. On Android, goto Settings » Apps » Select "Yandex Mail" » click Storage » click "Clear Cache".
  4. Check Yandex Mail app permissions. If any of these permissions required to use your device's features are disenabled, Yandex Mail might not work.
  5. Uninstall and reinstall Yandex Mail. If nothing else has worked, completely uninstall Yandex Mail then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Yandex Mail not working


2. Fix Yandex Mail Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Yandex Mail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Yandex Mail not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Yandex Mail may not be able to connect to the Internet when running in the background.

Reported Issues

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