Published by Hi Res Technology

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Why should I report an Issue with OneVPN - Fast VPN Proxy & Wifi Privacy Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hi Res Technology to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

OneVPN Customer Insights

1. One of the worst I came across thoug the VPN functions well.TOTAL GARBAGE! DON'T WASTE YOUR TIME! It tells you that you are connected to areas all over the world, but a simple IP trace shows that ALL of the connections are actually to a single node in New York city! WORTHLESS! I'd give it negative stars if I could.Works perfectly.

2. Some didn't even work good from day one.Do not install this, it gives you full page ads everytime you start your phone or start an App and every 3rd minute.

3. These in-app ads are therefore really lovable! RecommendableI figured the idea of a VPN was to avoid being monitored, yet you guys ask if u can monitor activity! If a person doesn't agree, they won't get in..especially during your searching.

4. 2nd test it seemed compatible with my ad blocker AdGuard Pro (which has it's own VPN & state's won't operate with a 2nd) on & functional with no sign of disruptions.

5. Accuracy as well conveys trust worthinessThis is the best no-cost, ad-supported VPN available! 1 ad after the VPN is connected, and no! other ads.

6. Enjoy! UPDATED 6-16-2020: IT IS STILL THE BEST FREE, AD-SUPPORTED (1 AD AFTER VPN CONNECTS).I've used dozens of these free VPNs.

7. I tried many others that were well rated and this VPN clearly stands out as the best free one of all I tried!!!Basically can't use this VPN to stream or watch videos.

8. 3rd test however was selective choice to a server within my own area of Canada & the test said I was in Greece.

9. Most of the rest were great for a couple of weeks or so and then started becoming slow or were to busy to connect.

10. And his has a good collection of server countries.

11. But OneVPN is really quick! I just tap the little button and in 2 seconds I'm connected.It really hides your IP-address.

Steps to Troubleshoot & Fix OneVPN Issues

1. Fix OneVPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OneVPN: Restarting the app will resolve most errors.
  2. Update the OneVPN App. Here is how:
    1. On Android goto PlayStore » Search for "OneVPN" » Open OneVPN - Fast VPN Proxy & Wifi Privacy Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneVPN » click "UPDATE".
  3. Clear OneVPN - Fast VPN Proxy & Wifi Privacy Security app cache: Clearing cached data will force your app to retrieve the latest data directly from OneVPN servers.
    1. On Android, goto Settings » Apps » Select "OneVPN - Fast VPN Proxy & Wifi Privacy Security" » click Storage » click "Clear Cache".
  4. Check OneVPN app permissions. If any of these permissions required to use your device's features are disenabled, OneVPN might not work.
  5. Uninstall and reinstall OneVPN. If nothing else has worked, completely uninstall OneVPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OneVPN not working


2. Fix OneVPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OneVPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OneVPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OneVPN may not be able to connect to the Internet when running in the background.

Reported Issues